Customer journey optimization jobs

Director, Site Merchandising

PetSmart · Posted Nov 12, 2024

Open

Phoenix, Arizona, United States
Hybrid
Full-time · Director
10+ years

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Director, Site Merchandising

PetSmart · Posted Nov 12, 2024

Open

Phoenix, Arizona, United States
Hybrid
Full-time · Director
10+ years

Apply with Referso

Director of Digital

ACAMS · Posted Nov 11, 2026

Open

Remote, Canada
Remote
Full-time · Senior
8–10 years

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Lead the strategy, roadmap, and delivery of ACAMS.org and the broader ACAMS Digital Ecosystem, driving digital commerce, subscription experience, and product vision.

Responsibilities

Develop and maintain the roadmap for ACAMS.org
Define the product vision for the ACAMS Digital Ecosystem
Drive stakeholder alignment across Marketing, Product, Sales, Operations, and News/Intelligence
Own the ongoing release of website enhancements and bug fixes
Optimize the digital commerce and subscription experience

Requirements

Bachelor’s degree required
Nice to have: advanced degree
Nice to have: product management certification

Skills

digital product management agile Scrum agile Kanban subscription business models CMS e‑commerce CRM

Senior Customer Journey & Marketing Automation Specialist

ESET · Posted Nov 10, 2026

Open

Bratislava, Bratislava, Slovakia
Hybrid
Full-time · Senior
€3K–€3K per month

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Senior Marketing Automation Specialist responsible for global customer journey ecosystem, experimentation, AI-driven innovation, and lifecycle marketing.

Compensation

Basic wage component (gross): from 3000 EUR Performance bonus 2 times per year up to 15% of the basic salary paid for the evaluation period (usually 6 months).

Responsibilities

Own and optimize automated email and in-product messaging customer journeys
Lead email and IPM experimentation, personalization, and optimization initiatives
Act as the Global Marketing Automation Lead for key product launches
Transform data into strategic decisions by analyzing campaign performance
Drive AI-powered innovation to improve marketing effectiveness

Skills

marketing automation lifecycle marketing CRM customer journey optimization A/B testing customer segmentation personalization

Digital Business Development - Website Sales & Marketing

HP · Posted Nov 10, 2026

Open

Ariana, Tunisia
Full-time
7–10 years

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Lead digital marketing and business development initiatives for HP Support Web, managing end-to-end campaigns to drive growth and customer engagement.

Responsibilities

Develop support web growth opportunities
Manage marketing campaigns end to end
Build campaign strategies
Coordinate campaign execution
Manage the campaign roadmap

Requirements

Bachelor’s or Master’s degree in Business, Marketing, Digital Commerce, or related field
Nice to have: project or program management certification

Skills

project management business development digital marketing campaign management e-commerce digital sales customer journey optimization web analytics

Head of Sales

domeba GmbH · Posted Nov 10, 2026

Open

Chemnitz, Germany
On-site

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Lead and develop the sales organization, drive strategy, execution, and growth for domeba’s SaaS solutions.

Responsibilities

Develop and execute sales strategy and go-to-market plans
Build and manage a high-performing sales team
Set and monitor KPIs and performance metrics
Analyze sales funnel and optimize conversion
Collaborate with marketing, pre-sales, business development, and consulting

Skills

Sales leadership SaaS sales Solution selling Go-to-market strategy KPI setting Data analysis Customer journey optimization Communication Negotiation

Benefits

Digital Sales & Marketing

ROCKWOOL Group · Posted Nov 9, 2026

Open

Bucharest, Bucharest, Romania
3–5 years

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Digital Performance and Demand Generation Specialist

Responsibilities

Plan, coordinate and optimize paid, owned and earned digital campaigns
Act as main contact for external digital media agencies
Develop and optimize landing pages, lead capture forms and customer journeys
Support email marketing and marketing automation activities through Marketo
Collaborate with internal stakeholders to improve content visibility and discoverability

Requirements

Bachelor's degree in Marketing, Digital Marketing, Business, Communications or a related field

Skills

digital marketing performance marketing demand generation B2B marketing digital advertising audience targeting conversion optimization

Senior Omnichannel Manager DTC (m/w/d)

BoehringerPRD · Posted Nov 9, 2026

Open

Ingelheim, Rhineland-Palatinate, Germany
Senior

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Senior Omnichannel Manager DTC responsible for developing and executing digital experience strategy for Human Pharma Germany, focusing on marketing automation, customer journey optimization, and cross-functional collaboration.

Responsibilities

Plan digital media activities for Human Pharma Germany within DTC strategy
Optimize relevant channels and support development of customer campaigns based on insights and brand positioning
Design and orchestrate end-to-end customer journeys linking paid media, search, social media, websites, and digital services
Translate business requirements into MarTech and marketing automation use cases such as segmentation, trigger-based communication, campaign workflows, personalization and journey optimization
Support global platform strategies and scale relevant capabilities

Requirements

Master's degree in Business Administration, Economics, Natural Sciences, Psychology, Digital Marketing, Data-driven Marketing, MBA, MSc

Skills

Digital marketing MarTech Marketing automation Web portal strategy

TikTok Shop Account Manager France

Philips · Posted Nov 6, 2026

Open

Suresnes, Hauts-de-Seine, France
On-site
Full-time
€46K–€76K per year
5+ years

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Manage and nurture relationships with TikTok Shop Agency Partner and TikTok Shop HQ, drive commercial and engagement objectives on the platform.

Compensation

The base salary range for this role is - 45,630.00-76,050.00 Euro. This role is eligible for an incentive with your rewards linked to key performance indicators and company results.

Responsibilities

Drive sell-out performance on TikTok Shop Spain
Manage sell-in of TikTok shop Agency partner
Work closely with Marketing Manager to deliver content engagement metrics
Manage lower funnel activations on the platform
Manage portfolio and pricing strategy

Skills

National Account Management E-commerce Stakeholder Management PowerPoint P&L Management Customer Journey Optimization Social Media Strategy SAP

E-Commerce Activation Manager

Nestle Operational Services Worldwide SA · Posted Nov 5, 2026

Open

Montreal, Quebec, Canada
Hybrid
Contract · Manager
8–10 years

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Lead the B2C eCommerce channel in Canada, owning strategy, campaigns, and team leadership for an 18‑month contract.

Compensation

This position offers a competitive salary within the range specified above

Responsibilities

Own end‑to‑end eCommerce commercial strategy
Lead short‑ and long‑term strategy for the B2C eCommerce channel
Own sales forecasting, performance tracking, and growth plans
Provide recommendations, risks, and opportunities to senior leadership
Develop and present business cases and action plans to drive channel growth

Requirements

Bachelor’s degree in Marketing or related field
Nice to have: experience in consumer‑packaged goods

Skills

analytical data‑driven digital marketing acquisition customer journey optimization communication

Senior Business Analyst

Georgia IT Inc. · Posted Nov 5, 2026

Open

Houston, Texas, United States
On-site
Full-time · Senior
8+ years

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Support and evolve self‑service digital capabilities and customer experience initiatives for wm.com.

Responsibilities

Lead analysis and requirements definition for omni channel self‑service features on customer facing platforms
Analyze end‑to‑end customer journeys to identify friction points and opportunities to improve digital adoption, satisfaction, and efficiency
Partner with business, data services, UX and Product teams to define user stories, acceptance criteria, and success metrics aligned to customer experience outcomes
Identify and evaluate opportunities to apply AI and machine learning to enhance customer self‑service and support
Translate complex AI concepts into clear business and functional requirements to build scalable and measurable digital experiences

Skills

Business Analysis Digital Self‑Service Platforms Customer Journey Optimization AI‑Enabled Solutions Chatbots Automation