SAP Data Analyst – Service Management responsible for governing, converting, maintaining, and improving service master and transactional data within SAP S/4HANA to support service operations and decision-making.
Compensation
Competitive salary based on qualifications.
Responsibilities
Develop and implement a robust master data governance framework
Define and enforce master data policies and procedures
Lead initiatives to improve data quality
Govern, maintain, and improve service master data in SAP S/4HANA
Analyze relationships among customers, assets, products, contracts, warranties, and service organizations
Requirements
Bachelor’s degree in Information Systems, Business Administration, or a related field
Master’s degree preferred
Nice to have: Certification in SAP Master Data Governance
Nice to have: Experience in leading data migration projects for SAP implementations
Nice to have: Knowledge of service industry processes and best practices
Lead stakeholder interviews and workshops with Sales, Marketing, Customer Service, and IT to understand business needs and agree on priorities.
Map current and future CRM workflows, such as lead qualification, opportunity management, and customer service case handling. Identify bottlenecks, manual work, and gaps in ownership or data quality.
Translate business needs into process maps, business rules, user stories, and testable acceptance criteria. Document reporting, integration, and data requirements where relevant.
Partner with product owners, CRM administrators, and engineering teams to refine the backlog, assess trade-offs, and clarify requirements throughout delivery.
Define reporting needs and success measures for CRM improvements, such as user adoption, lead conversion, case resolution time, and data completeness.
Microsoft Dynamics 365 CRM Solution Lead to act as the overall solution lead and technical authority for Dynamics 365 CRM across North America. This role involves partnering with internal stakeholders and consultants to define, design, govern, deliver, and support CRM-centric solutions.
Locations (2)
Ontario, Canada
United States
Compensation
$100,000 - $140,000 + annual bonus (paid in local currency; range varies by location)
Responsibilities
Serve as the Solution Lead and technical SME for Microsoft Dynamics 365 CRM across North America
Lead end-to-end CRM delivery work with internal IT teams and external implementation consultants, from discovery through go-live and stabilization
Manage project delivery activities to keep implementation work on schedule, on budget, and aligned to scope
Build and maintain strong relationships with business and IT stakeholders to align priorities and drive decisions
Define and document business requirements, process flows, and future-state design for sales operations, planning, and customer engagement
