- India
- 4+ years
Advanced technical support, diagnostics, validation, and consulting for Microsoft 365 Copilot and related AI capabilities within Cardinal Health's productivity environment.
Responsibilities
- Serve as advanced technical subject-matter expert for Microsoft 365 Copilot, Copilot Chat, Microsoft 365 search, Microsoft Graph grounding, and related productivity AI capabilities.
- Troubleshoot complex issues involving licensing, identity, permissions, content access, search indexing, grounding behavior, tenant configuration, application context, and user experience.
- Develop repeatable diagnostic methods, test plans, health checks, escalation packages, known-issue records, and technical runbooks.
- Partner with Microsoft and internal platform teams on escalations, root-cause analysis, service incidents, product defects, and roadmap-related technical questions.
- Validate new Copilot capabilities, configuration changes, and pilot implementations against architecture, security, privacy, supportability, and operational-readiness requirements.
Requirements
- Bachelor degree in Computer Science, Information Systems, Engineering, or a related field, or equivalent work experience
- Nice to have: Microsoft 365 certifications
- Nice to have: Teams certifications
- Nice to have: SharePoint certifications
- Nice to have: Azure certifications