Referso Jobs

Sr. Support Engineer 2 - Service Manager, ITIL, Cloud Applications /SaaS, Immediate Joiner

Blue Yonder, Inc. (formerly JDA Software) · Posted Nov 12, 2026

Open

Hyderabad, Telangana, India
Senior
8–13 years

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Sr. Support Engineer 2 - Service Manager, ITIL, Cloud Applications /SaaS, Immediate Joiner

Blue Yonder, Inc. (formerly JDA Software) · Posted Nov 12, 2026

Open

Hyderabad, Telangana, India
Senior
8–13 years

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Service Desk Engineer

GRAY, Inc · Posted Nov 11, 2026

Open

Lexington, Kentucky, United States
On-site
Full-time · Mid
1–5 years

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Provide advanced technical support and serve as an escalation point for complex incidents within the Technology Services team.

Responsibilities

Provide advanced technical support and serve as an escalation point for complex incidents
Administer assigned IT platforms, perform problem analysis, improve support processes, and contribute to automation, projects, and development of Associate engineers
Resolve escalated and complex incidents involving endpoints, applications, identity, access, networking, and collaboration services
Use logs, administrative consoles, remote support tools, and diagnostic utilities to isolate and resolve technical issues
Administer assigned enterprise platform functions within delegated permissions and change-control requirements

Requirements

Bachelor's or technical/associate degree in a computer field
Nice to have: Cisco
Nice to have: Symantec
Nice to have: CompTIA
Nice to have: Microsoft certifications

Skills

Microsoft Windows 10 OS Microsoft Office 365 OneDrive Cisco WebEx

AI Governance & Service Operations Engineer

Cardinal Health · Posted Nov 12, 2026

Open

India
4+ years

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Operationalizes enterprise AI governance and service-management requirements across the productivity AI portfolio.

Responsibilities

Coordinate governance and operational activities for Microsoft Copilot and other supported productivity AI tools.
Maintain service ownership records, operational controls, decision logs, risk-review artifacts, approval evidence, lifecycle documentation, support models, and remediation trackers.
Support AI intake and risk-review readiness by coordinating evidence collection, issue tracking, control mapping, and follow-up with governance partners.
Translate approved AI policies and control requirements into practical procedures, checklists, runbooks, service-catalog content, and operational acceptance criteria.
Own license and cost analysis for supported productivity AI services, including assignment, utilization, tier optimization, reclamation, cost trends, and identification of portfolio optimization opportunities.

Requirements

Bachelor degree in Information Systems, Business, Risk Management, Computer Science, or a related field
Nice to have: ITIL
Nice to have: Microsoft Security or Compliance
Nice to have: AI governance
Nice to have: privacy

Skills

AI governance operations

AI Productivity Solutions Engineer

Cardinal Health · Posted Nov 12, 2026

Open

India
4+ years

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Advanced technical support, diagnostics, validation, and consulting for Microsoft 365 Copilot and related AI capabilities within Cardinal Health's productivity environment.

Responsibilities

Serve as advanced technical subject-matter expert for Microsoft 365 Copilot, Copilot Chat, Microsoft 365 search, Microsoft Graph grounding, and related productivity AI capabilities.
Troubleshoot complex issues involving licensing, identity, permissions, content access, search indexing, grounding behavior, tenant configuration, application context, and user experience.
Develop repeatable diagnostic methods, test plans, health checks, escalation packages, known-issue records, and technical runbooks.
Partner with Microsoft and internal platform teams on escalations, root-cause analysis, service incidents, product defects, and roadmap-related technical questions.
Validate new Copilot capabilities, configuration changes, and pilot implementations against architecture, security, privacy, supportability, and operational-readiness requirements.

Requirements

Bachelor degree in Computer Science, Information Systems, Engineering, or a related field, or equivalent work experience
Nice to have: Microsoft 365 certifications
Nice to have: Teams certifications
Nice to have: SharePoint certifications
Nice to have: Azure certifications

Skills

Service Desk Analyst

Capgemini · Posted Nov 11, 2026

Open

Remote, Colombia
Remote

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Responsible for administering, configuring, and supporting the Aranda ITSM platform, ensuring its operation, stability, and evolution for the Service Desk and BackOffice.

Compensation

Capgemini offers competitive compensation and benefits above the law.

Responsibilities

Administer and maintain the functional configuration of the Aranda ITSM platform
Configure and optimize forms, catalogs, workflows, business rules, and assignment criteria
Manage users, profiles, roles, and access permissions
Ensure data quality, consistency, and integrity
Implement and maintain automations, notifications, routing rules, and automatic assignment

Requirements

Bachelor's degree in Systems Engineering, Computer Science, Information Technology or related fields

Skills

Aranda ITSM / Aranda Service Desk administration ITIL processes Service management Automation Workflows

Senior Automation QA Engineer

Ciklum · Posted Nov 10, 2026

Open

Remote, Brazil
Remote
Full-time · Senior
3+ years

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Lead automation QA engineering for a mental health platform, designing frameworks, executing tests, and driving quality metrics.

Responsibilities

Architect test automation frameworks from scratch
Develop automated functional UI & API tests
Integrate automated scripts into the CI/CD process
Maintain and expand automated testing infrastructure
Lead code reviews and set quality standards

Requirements

Nice to have: GCP
Nice to have: mobile automation
Nice to have: cloud device farms
Nice to have: message brokers
Nice to have: SQS

Skills

Python bash Selenium Playwright Request Pytest Robot Docker CI/CD

IT Support SME

Howden Group · Posted Nov 6, 2026

Open

Manchester, England, United Kingdom
Hybrid
Full-time

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Responsible for monitoring customer experience, supporting knowledge management and contributing to major incident resolution in a hybrid on‑site/remote environment.

Responsibilities

Provide advanced Tier 1.5 and 2nd line support
Monitor and remediate customer experience
Communicate across teams to resolve incidents within SLA
Own knowledge base articles
Support executive users

Skills

Advanced Tier 1.5 and 2nd line support Customer experience monitoring Incident triage and resolution Knowledge management Executive user support ServiceNow Advanced network troubleshooting Advanced mobile device support Active Directory administration

Transition and Transformation Project Manager

Zensar · Posted Nov 6, 2026

Open

Pune, Maharashtra, India
Full-time · Senior
10+ years

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Lead complex transition, onboarding, and transformation programs across Cloud Infrastructure and Security Services, ensuring service continuity, operational readiness, and smooth handover to steady-state operations.

Responsibilities

Own transition and transformation plan across scope, workstreams, milestones, dependencies, risks, resources, acceptance criteria, and governance cadence
Lead mobilization, discovery, due diligence, solution handover, onboarding, operational readiness, and transition-to-run activities
Translate contractual scope, solution assumptions, customer commitments, and delivery obligations into a practical execution plan
Define and manage stage gates, entry and exit criteria, governance forums, escalation routes, and transition controls
Ensure transition plans are realistic, dependency-led, and aligned with customer timelines, delivery readiness, and agreed outcomes

Requirements

Bachelor’s degree in Engineering
Bachelor’s degree in Computer Science
Bachelor’s degree in Information Technology
Bachelor’s degree in Business Administration
Nice to have: cloud migration

Skills

transition planning mobilization due diligence

Sr. Support Engineer 2 - Service Manager, ITIL, Cloud Applications /SaaS, Immediate Joiner

Sr. Support Engineer 2 - Service Manager, ITIL, Cloud Applications /SaaS, Immediate Joiner

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Service Desk Engineer

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AI Governance & Service Operations Engineer

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AI Productivity Solutions Engineer

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Service Desk Analyst

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Senior Automation QA Engineer

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IT Support SME

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Transition and Transformation Project Manager

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