As a Service Desk Engineer, you will be responsible for delivering exceptional customer service by implementing, maintaining, troubleshooting, and optimizing workstation and server hardware, software, network equipment, and connectivity.
Responsibilities
Participate in white-glove calls, especially during high-urgency or sensitive technical escalations, delivering calm, expert communication and resolution
Deploy technical solutions to solve recurring issues, improve system performance, or implement new services for clients
Analyze trends in ticket data or client feedback to identify areas for technical improvement and proactively address potential issues
Troubleshoot network equipment such as switches, firewalls, and wireless access points
Remediate compromised accounts via anti-virus/malware software
Responsible for delivering exceptional customer service by implementing, maintaining, troubleshooting, and optimizing workstation and server hardware, software, network equipment, and connectivity.
Responsibilities
Participate in white-glove calls, especially during high-urgency or sensitive technical escalations, delivering calm, expert communication and resolution
Deploy technical solutions to solve recurring issues, improve system performance, or implement new services for clients
Analyze trends in ticket data or client feedback to identify areas for technical improvement and proactively address potential issues
Troubleshoot network equipment such as switches, firewalls, and wireless access points
Remediate compromised accounts via anti-virus/malware software
Provide technical support and troubleshooting for client workstation and server hardware, software, and network equipment, ensuring service level agreements are met.
Responsibilities
Participate in white-glove calls for high-urgency escalations
Deploy technical solutions to resolve recurring issues
Analyze ticket data to identify improvement areas
Troubleshoot network equipment such as switches, firewalls, and wireless access points
Remediate compromised accounts via anti-virus/malware software
Senior Developer for Windows OS administration and image creation
Locations (2)
Plano, Texas, United States
Mahwah, New Jersey, United States
Compensation
The starting hourly range for this remote role is ($61-$70/hourly). This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on several factors, including the candidate's actual work location, relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance.
Responsibilities
Manage configurations and version control of Windows OS images across the enterprise
Create and maintain Windows OS images for server and client
Develop scripts and packages for deployment via BigFix
Configure browser administration for Microsoft Edge and Google Chrome
Use ServiceNow for communication distribution and change management
Requirements
Bachelor's degree in B Tech or related field or equivalent
Provide IT End User Support for UAE operations, resolving hardware, software, OS, application, and connectivity issues within SLA across various operational areas.
Responsibilities
Provide onsite/remote support for desktops, laptops, printers, mobiles, peripherals, meeting rooms/AV and Teams Rooms
Act as first point of contact via phone, email, walk-ins and ticketing
Support banking operations and applications across branches, head office, contact center, corporate functions, VIP users and senior management
Manage users/permissions in Active Directory and Microsoft 365 (Intune, Exchange)
Perform basic LAN/WAN/Wi-Fi/VPN troubleshooting, switch port activation and structured cabling support
The Sizewell C (SZC) cyber security lead operates within the SZC construction and nuclear security business landscape and is responsible for assuring the deployed Cyber infrastructure as part of the cyber security and information environment and future developments to the environment and appropriate governance.
Responsibilities
Provide assurance to the SZC BISO, and ultimately to the SZC Board, on the efficacy of SZC’s cyber configuration and security arrangements, risks and mitigations for devices and their access controls.
Intelligently replicate cyber security policies, standards, procedures and RESA governance from HPC to SZC with NS, EPRP, EIS and alliances peer review.
Intelligent customer (IC) responsibility for licensee Cyber Security requirements.
Define and ensure the delivery of all assurance activities required to demonstrate compliance with all security requirements, including those specified and delivered by NS, EIS and EPRP or other third parties, that protect the confidentiality, integrity and availability of SZC information stored or processed upon devices, physical or virtual.
Review and acceptance of security designs produced by EPRP and SZC suppliers.
Safety first - Going home safe and well: We champion a safe, diverse and inclusive working environment, understanding the importance of wellbeing in every team.
Client focus - Deliver on our promise: We own the quality of deliverables, strategic outcomes and build long term relationships with our clients.
Integrity - Always do the right thing: We influence positive outcomes within our industry, while always aligning with our compliance obligations.
Create opportunity - For our people to excel: We champion a continuous improvement culture throughout all activities, inspiring our people and teams to develop.
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