The Field Service Engineer is responsible for performing and documenting all on-site service missions at customer facilities across the region, including repairs, installations, commissioning, software updates, retrofits, preventive maintenance, calibration, and customer training.
Responsibilities
Review upcoming service missions thoroughly prior to dispatch
Perform field service missions at customer sites (repairs, installations, commissioning, software updates, retrofits, preventive maintenance, calibration, and customer training)
Escalate technical issues requiring specialist expertise to the InHouse Engineer or SME
Document all mission activities in the service report and/or Service Cloud
Perform machine handover to the customer upon mission completion
Requirements
Bachelor's degree or equivalent qualification in Electrical Engineering, Controls Engineering, Mechatronics, or related technical discipline
Provides direct and ongoing leadership for an organization of multiple subordinate managers and individual contributors designing and developing engineering solutions and managing projects for mechanical and thermal hardware, electronics enclosures, and production tooling for products.
Manages headcount, deliverables, schedules, and costs for multiple ongoing projects and programs, ensuring that resources are appropriately allocated and that goals, objectives, timelines, and budgets are met in accordance with program and organizational roadmaps.
Engages with program managers, marketing, supply chain, technical leaders and executives to communicate program status, elevate issues, and guide and influence strategic decision-making.
Works with key stakeholders to secure commitments for the necessary resources to complete the planned activities and conduct the required reviews.
Manages relationships with outsourced partners and suppliers, including setting expectations regarding deliverables, product quality, schedules, and costs; ensures that team members are effectively communicating and collaborating with outsourced resources.
Requirements
Four-year or Graduate Degree in Electrical Engineering, Computer Engineering, Computer Science, or any other related discipline or commensurate work experience or demonstrated competence.
Provide level 1 technical support for Bosch Service Solutions customers, troubleshooting hardware, software, and network issues via phone, email, and chat.
Responsibilities
Work with customers/employees to identify problems and advise solutions over phone, email, and chat
Log and keep records of customer/employee queries
Update self-help documents
Create and forward tickets to level 2
Provide answers to known post/presales technical issues
Requirements
High school diploma or studies in electromechanics, electrical, or electronic engineering
This role is responsible for managing a team of contributors and/or supervisors with a focused scope, ensuring adherence to policies and overseeing on-site hardware and application support delivery.
Responsibilities
Manages a team of individual contributors and/or supervisors with well-defined, limited scope, overseeing day-to-day activities, with fairness and consistency in a timely manner, ensuring compliance with the organization’s policies and procedures.
Leads a team accountable for delivering on-site hardware, systems, sub-systems, and application support to customers in accordance with contractual service agreements.
Engages in setting up performance objectives, assembling project teams, resource allocation and ensuring the successful execution of diverse field technical support programs and processes.
Collaborates with cross-functional teams to identify and implement process improvements and policy development, also actively engaging in their design and implementation.
Guides the team in defining program objectives and KPIs and setting expectations for implementation across various business groups, fostering creativity and motivation.
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