Design enhancements, updates, and programming changes for portions and subsystems of firmware, including DSP, embedded code, CHIF, I2C, SPI drivers, BMC applications and BIOS/UEFI.
Lead multiple project teams of other software systems engineers and internal and outsourced development partners responsible for all stages of design and development for complex products and platforms.
Manage and expand relationships with internal and outsourced development partners on software systems design and development.
Review and evaluate designs and project activities for compliance with systems design and development guidelines and standards.
Provide domain-specific expertise and overall software systems leadership and perspective to cross-organization projects, programs, and activities.
Requirements
Bachelor's or master's degree in Electronics & Communication, Computer Science, Information Systems, or equivalent
Design and develop server and rack level solutions for hyperscale cloud customers, providing technical leadership and guidance across engineering, management, and business teams.
Compensation
Competitive base salary
Performance-based annual bonus eligibility
Responsibilities
Develop long‑term hyperscale server technology strategies
Drive internal and external integration of system level engineering strategy
Build technical relationships with core technology ecosystem
Lead thought leadership discussions among engineering, customers, business, and management
Work directly with customers on custom hyperscale server and rack designs
Requirements
BS in Electrical Engineering, Computer Science or related engineering discipline
MS in Electrical Engineering, Computer Science or related engineering discipline (preferred)
Nice to have: server operating systems Windows Server
Nice to have: Linux (CentOS, Ubuntu, Fedora, SUSE)
Nice to have: Server Virtualization Solutions VMware Citrix Hyper‑V
Support and maintain development lab environment, ensuring hardware and infrastructure operational for engineering and development teams.
Responsibilities
Provide first-line troubleshooting and technical support for server platforms, GPUs, accelerator cards, networking equipment, storage systems, firmware, operating systems, and lab infrastructure.
Support engineers and developers by performing hardware and configuration changes including server installation, component replacement, BIOS and BMC configuration, firmware updates, operating system deployment, and network configuration.
Diagnose platform failures, performance issues, hardware compatibility concerns, and infrastructure-related problems while documenting findings and escalating issues to engineering, IT, vendors, or product teams as required.
Validate server functionality following hardware modifications, firmware updates, deployments, and repair activities.
Build, organize, and maintain server lab environments including rack layouts, structured cabling, network connectivity, power distribution, cooling infrastructure, and equipment labeling.
Requirements
Bachelor’s degree in Computer Engineering, Network Engineering or Information Systems
Lead the platform software team responsible for device and link discovery, health, firmware integration, and fleet tooling for rack‑scale AI accelerator systems.
Responsibilities
Own node, rack, and cluster bring‑up software, including discovery, provisioning, configuration, and readiness gating before any workload traffic
Define and maintain a versioned interface between the platform layer and the workload stack
Own device and link discovery and health, publishing normalized state and events
Drive fault detection and classification, including severity‑based handling and escalation paths
Own firmware, BMC, and low‑level platform software integration, packaging, and update flows
Requirements
Bachelor’s degree in Computer Science, Electrical or Computer Engineering, or a related field
Own the end-to-end hardware repair lifecycle for the Starlink server fleet and its components, build automation and telemetry, and coordinate with vendors and field technicians to keep the fleet healthy.
Compensation
Pay Range: Level 3: $185,000.00 - $265,000.00
Responsibilities
Own the end-to-end hardware repair lifecycle for the Starlink server fleet and its components
Manage vendor support cases and coordinate on-site work with data center remote hands and field technicians
Build the software and automation behind that path: hardware telemetry and alerting
Define, measure, and report fleet hardware metrics
Write runbooks, methods of procedure (MOPs), and training material
Requirements
Bachelor’s degree in computer science, information systems/IT, or an engineering discipline
Nice to have: large server fleet experience
Nice to have: experience operating Kubernetes clusters
Nice to have: experience with server networking
Nice to have: experience designing operational workflows
Own the end-to-end hardware repair lifecycle for the Starlink server fleet and its components, build automation and telemetry, and coordinate with vendors and field technicians to maintain fleet reliability.
Responsibilities
Own the end-to-end hardware repair lifecycle for the Starlink server fleet and its components
Build the software and automation behind that path: hardware telemetry and alerting
Define, measure, and report fleet hardware metrics
Write runbooks, methods of procedure (MOPs), and training material
Validate new server hardware before it enters production
Requirements
Bachelor’s degree in computer science, information systems/IT, or an engineering discipline
Nice to have: Experience operating a large server fleet in production data center environments
Nice to have: Hands-on experience diagnosing and replacing server components
Nice to have: Experience building monitoring and alerting with Prometheus, Grafana, and Alertmanager
Nice to have: Experience operating Kubernetes clusters
Own the end-to-end hardware repair lifecycle for the Starlink server fleet and its components, build telemetry, alerting, and automation, and coordinate with vendors and field technicians to keep the fleet healthy.
Compensation
Pay Range:
Level 3: $190,000.00 - $270,000.00
Responsibilities
Own the end-to-end hardware repair lifecycle for the Starlink server fleet and its components (CPUs, memory, SSDs, NICs, optics, and power supplies): triage alerts, isolate failures to the component level, and drive safe removal from production, repair, validation, and return to service
Manage vendor support cases and coordinate on-site work with data center remote hands and field technicians, including parts delivery, site access, and return of failed parts for warranty replacement or failure analysis
Build the software and automation behind that path: hardware telemetry and alerting (BMC and Redfish exporters, node-level metrics, log collection), removal of manual steps from diagnostics, production drain and return, alert silencing, and post-repair validation, and component-level tracking from detection to recovery
Define, measure, and report fleet hardware metrics, including Mean Time to Respond, Repair, and Recover (p50 and p90), backlog trends, and component failure rates, and publish regular status updates to stakeholders
Write runbooks, methods of procedure (MOPs), and training material so NOC and field technicians can resolve common hardware incidents
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