- Boston, Massachusetts, United States
- On-site
- Full-time
- $36–$41 per hour
- 3–5 years
Provide onsite Level 1 and selected Level 2 technical support for endpoint, application, identity, connectivity, mobile-device, printer, and peripheral issues within a Blue Mantis client environment.
Compensation
$36.00 - $41.00 / hour
Responsibilities
- Provide onsite Level 1 and selected Level 2 support for endpoint, application, identity, connectivity, mobile-device, printer, and peripheral issues.
- Diagnose hardware and desk-side issues, replace approved components and peripherals, complete device swaps, and coordinate warranty repairs.
- Build, image, enroll, configure, deploy, refresh, reclaim, and retire Windows and macOS devices.
- Support Microsoft 365, Active Directory, Microsoft Entra ID, Intune, Windows Autopilot, Company Portal, and client-standard endpoint tools within assigned permissions.
- Troubleshoot LAN, Wi-Fi, VPN, DNS, DHCP, certificates, and endpoint connectivity; document findings before escalation.
Requirements
- CompTIA A+
- Microsoft 365 Certified: Endpoint Administrator Associate
- Nice to have: CompTIA A+
- Nice to have: Microsoft 365 Certified: Endpoint Administrator Associate
- Nice to have: specialized Financial Services applications