Support the VA Network Operations Center as a Tier II network engineer, maintaining and troubleshooting enterprise network infrastructure and security.
Compensation
The projected compensation range for this position is $61,900.00 to $141,000.00 (annualized USD).
Responsibilities
Maintain operational and security capabilities of the VA's network gateways
Support the VA NOC by providing Tier II network engineering support
Respond to Help Desk escalations via phone call, email, or the VA's ticketing system
Maintain existing NOC processes and procedures and recommend improvements
Maintain evolving environment knowledge, including information in diagrams, databases, and technical documentation
Senior Technical Support Engineer providing Tier 3 technical support, addressing complex cybersecurity challenges and serving as a subject matter expert.
Responsibilities
Provide Tier 3 technical support for escalations from frontline and Tier 2 teams, serving as a subject matter expert
Deliver expert guidance on configurations, troubleshooting, and best practices to customers and partners
Manage the entire lifecycle of support cases to ensure issues are recorded, tracked, and resolved in a timely manner
Perform in-depth fault isolation and root cause analysis for complex technical issues, preparing detailed RCA documents for customers
Proactively collaborate and exchange information with engineering and product teams to file bugs and advocate for feature requests
Requirements
Bachelor's degree in Computer Science, Information Technology, or a related technical field
The Professional Services Consultant provides onsite and remote consultancy performing design, deployment, and configuration support relating to Palo Alto Networks’ product portfolio. Acts as a subject matter expert, providing strategic guidance around complex systems to secure a digital environment and resolve customer issues around deployment.
Responsibilities
Migrate customers from legacy firewall technologies to Palo Alto Networks platforms
Build custom security policies and application signatures, configured for our client’s needs
Take every opportunity to maintain proficiency and increase the level of knowledge on Palo Alto Networks SASE products, software, and services
Provide after hours and weekend on-call support as needed to support maintenance activities
Analyze logs and events from the solution to perform initial troubleshooting and issue identification
Provide Tier 3 technical support for escalations, manage support cases, perform root cause analysis, collaborate with engineering, develop documentation, lead training, and maintain operational readiness.
Responsibilities
Provide Tier 3 technical support for escalations from frontline and Tier 2 teams
Deliver expert guidance on configurations, troubleshooting, and best practices to customers and partners
Manage the entire lifecycle of support cases to ensure issues are recorded, tracked, and resolved in a timely manner
Perform in-depth fault isolation and root cause analysis for complex technical issues, preparing detailed RCA documents for customers
Proactively collaborate and exchange information with engineering and product teams to file bugs and advocate for feature requests
Requirements
Bachelor's degree in Computer Science, Information Technology, or a related technical field
Nice to have: Familiarity with competitor products from Cisco, Checkpoint, Juniper, or Fortinet
Provide technical support to customers and partners, handle escalations, perform troubleshooting, root cause analysis, and collaborate with engineering and product teams.
Responsibilities
Provide Technical Support to customers and partners
Handle escalations from front line and Tier 2 technical support teams
Provide configurations, troubleshooting, and best practices to customers
Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner
Provide fault isolation and root cause analysis for technical issues
Requirements
Nice to have: More than 5 years of customer-facing technical support experience
Nice to have: Experience working with networking technologies
Nice to have: Experience working with Firewall Central Management Systems
Nice to have: Experience working with multi-factor authentication security system
Nice to have: Strong ability to independently debug broad, complex, and unique networks
Provide Tier 3 technical support for escalations, manage support cases, perform root cause analysis, collaborate with engineering, develop documentation, lead training, and maintain operational readiness.
Responsibilities
Provide Tier 3 technical support for escalations
Deliver expert guidance on configurations, troubleshooting, and best practices
Manage the entire lifecycle of support cases
Perform in-depth fault isolation and root cause analysis
Collaborate with engineering and product teams
Requirements
Bachelor's degree in Computer Science, Information Technology, or a related technical field
Network Edge EngineerBooz Allen Hamilton · Martinsburg, US