The IT Field Solutions Engineer II provides live, hands‑on desktop, laptop, and software support for Meriton’s HVAC Service and Control Technicians, ensuring reliable access to tools, software, and connectivity to perform at an elite level, day or night.
Locations (2)
Hillside, Illinois, United States
United States
Compensation
Salary: $75,000-105,000
Responsibilities
Provide live, hands‑on support to Service and Control Technicians through phone, chat, email, and ticketing
Triage incoming requests, capture impact and context, gather evidence, and take ownership of assigned issues
Remain the technician’s engaged point of contact, owning communication and follow‑through
Troubleshoot technician laptops, tablets, and mobile devices, including hardware, operating system, drivers, firmware, and application dependencies in rooftop, outdoor, and mechanical room conditions
Support technician‑specific software, including HVAC controls programming tools, building automation and service applications, and remote monitoring systems
Requirements
Associate degree in Information Technology or a related field
Nice to have: Scripting and automation experience
Nice to have: Experience supporting mobile field workforces
Nice to have: Experience with USB/serial and IP communications to controllers
Nice to have: Experience supporting technicians or skilled trades (HVAC, controls, building automation)
Provides live, hands-on desktop, laptop, and software support for HVAC Service and Control Technicians, ensuring they have reliable access to tools, software, and connectivity while servicing critical equipment.
Responsibilities
Provide live, hands-on support to Service and Control Technicians through phone, chat, email, and ticketing
Triage incoming requests, capture impact and context, gather evidence, and take ownership of assigned issues through resolution
Remain the technician’s engaged point of contact, owning communication and follow-through
Troubleshoot technician laptops, tablets, and mobile devices, operating system, drivers, and application dependencies
Support technician-specific software, including HVAC controls programming, building automation, and remote monitoring systems
Requirements
Associate degree in Information Technology or a related field
Industrial Electrician (Maintenance Electrical Technician) responsible for troubleshooting, repairing, and maintaining industrial electrical systems and manufacturing equipment.
Responsibilities
Troubleshoot, diagnose, and repair industrial electrical systems and manufacturing equipment.
Read and interpret electrical schematics and prints to identify and resolve equipment issues.
Access and troubleshoot PLCs, servo drive systems, remote I/O systems, and industrial controls.
Support equipment installations, upgrades, and electrical projects involving 120/208VAC and 277/480VAC systems.
Perform preventative maintenance activities to maximize equipment reliability and minimize downtime.
Requirements
High school diploma or GED
Nice to have: Injection molding
Nice to have: Sheet extrusion
Nice to have: Thermoforming
Nice to have: Die trimming equipment and processes
Lead advanced incident response, design and optimize security tools, and drive automation and compliance initiatives for Open Approach and its clients.
Responsibilities
Act as the escalation point for complex security incidents and investigations
Design, implement, and optimize security tools and platforms (SIEM, EDR, vulnerability management, etc.)
Lead advanced incident response investigation, containment, remediation
Develop automation and improve processes to reduce manual effort and increase efficiency
Research and evaluate new security tools and technologies
IT Field Solutions Engineer IIMeriton · Hillside, US+1 more
Industrial ElectricianEast Jordan Plastics, Inc. · South Haven, US
Support Center AnalystMorrison & Foerster, LLP · Miami, US+2 more
SecOps EngineerOpen Approach · Burlington, US
Network Engineer IIICaci · Tampa, US