Provide technical support for Cohesity data protection platforms, troubleshooting issues on cloud and on-premise environments, scripting, monitoring, and collaborating with engineering teams.
Compensation
Pay Range :
$65,600.00-$82,000.00
The compensation noted above is based on an annualized hourly rate assuming normal full-time employment.
Responsibilities
Responsible for deployment, maintenance and operations on Cohesity clusters deployed worldwide.
Provide support on clusters deployed in cloud platforms like Amazon Web Services, Microsoft Azure and Google Cloud Platform.
Write scripts using bash or python for log capture and analysis on large clusters.
Proactively monitor and manage the availability of clusters and associated applications.
Perform performance analysis, tuning and provide recommendations on issues and suggest cluster expansion if required.
Requirements
Bachelor's degree specializing in storage, networking or virtualization or equivalent
Nice to have: Master’s degree specializing in storage, networking or virtualization
Own the architecture, maintenance, and continued improvement of ARM architecture support within Bugcrowd, working at the boundary between CPU emulation, operating-system semantics, binary analysis, fuzzing, and symbolic execution.
Compensation
The national estimate for the current hourly rate for the position of $96.75 - $133.03.
Responsibilities
Own and evolve Bugcrowd’s ARM and AArch64 execution support using emulation.
Diagnose correctness, compatibility, and performance issues involving instruction semantics, memory management, exceptions, system calls, signals, threading, and process startup.
Add support for new ARM architectural features, instruction-set extensions, ABI variants, and execution environments.
Investigate discrepancies between native execution, QEMU execution, and Bugcrowd’s analysis engines.
Improve the performance, determinism, observability, and reliability of large-scale emulated workloads.
Requirements
BS degree in Computer Science or related technical field
L1 technical support role acting as the first point of contact for EU customers during business hours, resolving common API and onboarding issues while escalating complex cases to engineering.
Compensation
The base salary range for this role is $65,000–$150,000, benchmarked to Tier 1 locations in each country. Total compensation may also include bonuses, commissions, and equity, depending on the role.
Responsibilities
Act as the first point of contact for customer support inquiries, resolving common customer issues related to API usage, onboarding, authentication, integration, and billing.
Escalate issues to L2/L3 support or engineering while maintaining accurate ticket status, reproduction steps, and logs.
Identify recurring questions and contribute improvements to documentation, FAQs, and onboarding materials.
Write technical content on occasion, including tutorials, how-to guides, and blog posts that help developers get the most out of our APIs.
Help manage and grow our online developer communities (Slack, Reddit, etc.) by answering questions and surfacing feedback.
Essential Skills
High-Performance Storage:
Parallel Filesystems: Hands-on operational experience with at least one major AI storage platform: VAST Data, Weka.io, DDN Lustre (Exascaler), or IBM GPFS (Spectrum Scale).
Linux I/O Stack: Deep understanding of the Linux VFS (Virtual File System), block devices, and how to debug I/O performance using tools like iostat, iotop, and strace.
RDMA Storage: Experience configuring NVMe-over-Fabrics (NVMe-oF) or NFS-over-RDMA, understanding the dependency on the underlying InfiniBand/RoCE network.
Automation & Containerisation:
Ansible Storage: Proficiency in writing Ansible playbooks to automate the installation of storage clients and configuration of mount points.
Kubernetes Storage: Understanding of StorageClasses, PVCs, and how to debug CSI Driver pods (checking logs for mount failures).
GPUDirect: Conceptual understanding of NVIDIA GPUDirect Storage (GDS) and the ability to verify if GDS is active.
Desirable Experience
Vendor Specifics: Deep certification or experience with Pure Storage (FlashBlade) or NetApp ONTAP AI configurations.
Object Storage: Experience interacting with S3-compatible object stores via CLI for model weight retrieval.
Data Migration: Experience using tools like fpsync or rclone to move petabyte-scale datasets between tiers.
Certifications
Highly Desirable:
NVIDIA-Certified Associate: AI Infrastructure and Operations (NCA-AIIO)
Vendor Certifications:
VAST Certified Administrator (VCP-AD1)
WEKA Technical Xpert Certification
Red Hat Certified Specialist in Storage Administration
Success Metrics (KPIs)
I/O Performance: Achieving >95% of the theoretical line-rate throughput on IOR/FIO benchmarks for provisioned clients.
Mount Stability: Zero "Stale File Handles" or disconnected mounts across the cluster during the 72-hour burn-in period.
Ticket Velocity: Consistently meeting SLAs for storage-related support tickets.
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