Provide technical support and account management for Plume’s Enterprise customers, coordinating cross‑functional teams and driving product improvements.
Responsibilities
Work closely with Service Providers, Enterprise customers and their product technical teams to develop a good understanding of the technical issues and to coordinate the resolution within Plume.
Act as technical liaison between Plume technical teams and other vendors of Customers such as ODM’s, chipset vendors and 3rd party software providers.
Identify Platform API product enhancement opportunities based on support trends.
Provide technical post‑sales support and guidance for Platform API users.
Answer set‑up related and how‑to questions for Platform API users.
Requirements
BS degree in Computer Science or related technical field or equivalent practical experience.
Lead UNIX/Linux system administration for a mixed RHEL, OEL, and Solaris environment, managing, maintaining, deploying, troubleshooting, and supporting servers for multiple customers.
Responsibilities
Plan and implement new system hardware and software
Write and maintain technical instructions, operating procedures, and policies
Monitor and tune system performance, harden servers, and report on security and operational status
Recommend enterprise improvements and manage new hardware and software integrations
Write utilization reports that point out problems and fixes
Requirements
Bachelor's degree in computer science or equivalent experience
Nice to have: Bachelor's degree in computer science
Nice to have: basic and advanced SELinux management
Takes proactive steps to design and architect infrastructure and service to ensure reliability and functionality. Forecasts demands and responds to capacity needs. Collaborates with software development teams to develop reliable and scalable infrastructures. Performs data collection to maintain and optimize operations and reliability. Leverages knowledge to perform incident response and/or maintenance tasks. Provides health and performance reporting. Identifies opportunities for automation.
Compensation
US: Hiring Range in USD from: $81,100 to $187,000 per annum. May be eligible for bonus and equity.
Responsibilities
Administer and support Windows Server and Linux systems in production and non-production environments.
Perform post-deployment configuration, application installation, service validation, and environment-readiness checks.
Execute structured build and deployment activities using approved runbooks, deployment guides, and change procedures.
Run, review, and troubleshoot scripts used for system configuration, deployments, patching, and validation.
Inventory Coordinator responsible for managing inbound and outbound inventory, yard checks, and coordination with operations and purchasing teams at a distribution center.
Compensation
Pay Rate: $22.50 /hour
Responsibilities
Communicate with team members via 2-way radio to update dock and yard locations
Conduct pre-checklists and operate powered industrial equipment (forklifts, order pickers) safely
Enter empty, full, and recently unloaded containers into tracking systems daily
Investigate inventory discrepancies and replenish shortages
Meet with operations team to discuss incoming volume and priorities
Provide front‑line technical support for ICE Mortgage Technology products and platform technologies, resolving client issues and ensuring service level attainment.
Responsibilities
Leverage technical expertise to assist clients in the use of their ICE Mortgage Technology software solutions
Resolve problems in a timely manner with minimal assistance for 85% of all cases assigned
Drive service level attainment to departmental standards
Strive for first‑call resolution while maintaining appropriate technical escalation rates
Recognize and respond to systemic customer‑impacting problems
L1 technical support role acting as the first point of contact for EU customers during business hours, resolving common API and onboarding issues while escalating complex cases to engineering.
Compensation
The base salary range for this role is $65,000–$150,000, benchmarked to Tier 1 locations in each country. Total compensation may also include bonuses, commissions, and equity, depending on the role.
Responsibilities
Act as the first point of contact for customer support inquiries, resolving common customer issues related to API usage, onboarding, authentication, integration, and billing.
Escalate issues to L2/L3 support or engineering while maintaining accurate ticket status, reproduction steps, and logs.
Identify recurring questions and contribute improvements to documentation, FAQs, and onboarding materials.
Write technical content on occasion, including tutorials, how-to guides, and blog posts that help developers get the most out of our APIs.
Help manage and grow our online developer communities (Slack, Reddit, etc.) by answering questions and surfacing feedback.
Provide technical support to clients using ICE Mortgage Technology software solutions, troubleshooting software, hardware, networking, and SaaS-related issues.
Responsibilities
Provide technical support and guidance to clients using ICE Mortgage Technology products.
Resolve customer issues promptly, focusing on first-call resolution and service-level attainment.
Manage and prioritize support cases while maintaining accurate documentation in the CRM system.
Identify recurring customer-impacting issues and escalated or communicate them appropriately.
Utilize knowledge bases, troubleshooting tools, and available resources to drive issue resolution.
Technical Account ManagerPlume
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