L1 technical support role acting as the first point of contact for EU customers during business hours, resolving common API and onboarding issues while escalating complex cases to engineering.
Compensation
The base salary range for this role is $65,000–$150,000, benchmarked to Tier 1 locations in each country. Total compensation may also include bonuses, commissions, and equity, depending on the role.
Responsibilities
Act as the first point of contact for customer support inquiries, resolving common customer issues related to API usage, onboarding, authentication, integration, and billing.
Escalate issues to L2/L3 support or engineering while maintaining accurate ticket status, reproduction steps, and logs.
Identify recurring questions and contribute improvements to documentation, FAQs, and onboarding materials.
Write technical content on occasion, including tutorials, how-to guides, and blog posts that help developers get the most out of our APIs.
Help manage and grow our online developer communities (Slack, Reddit, etc.) by answering questions and surfacing feedback.
Apply SRE core tenets of measurement (SLI/SLO/SLA), eliminate toil, and reliability modeling
Enable and educate development teams on industry best practice design patterns, ways of working and operational knowledge to ensure platform continuity
Develop and architect solutions to infrastructure and operational aspects of new products and feature sets
Assist with go/no go preplanning, verification/validation, and review of existing and new product/services
Proactively analyze data and test the integrity of network/systems to ensure production applications and services are operating optimally
Lead and optimize CAPA and Nonconformance processes within a regulated medical device environment
Compensation
The anticipated base pay range for this position is : $96,000.00 - $155,250.00
Responsibilities
Lead complex investigations of product and process nonconformances using advanced root cause analysis methodologies
Oversee the end‑to‑end CAPA and NC process, ensuring timely execution, thorough documentation, and effective implementation of corrective and preventive actions
Serve as a subject matter expert for CAPA and NC processes during internal audits, FDA inspections, and Notified Body assessments
Analyze CAPA/NC trends and metrics to identify systemic issues and recommend strategic quality improvements
Collaborate with cross‑functional teams including Manufacturing, R&D, Regulatory Affairs, and Supplier Quality to resolve quality issues and implement sustainable solutions
Requirements
Bachelor’s degree in engineering, Life Sciences, or related field
Nice to have: advanced degree
Nice to have: Certified Quality Engineer (CQE)
Nice to have: Certified Manager of Quality/Organizational Excellence (CMQ/OE)
Provide quality engineering support for neurovascular products throughout product development, design changes, technical transfer, manufacturing transfer and sustaining activities.
Compensation
$45/hr to $52/hr on W2
Responsibilities
Provide quality engineering support for Cerenovus neurovascular products throughout product development, design changes, technical transfer (tech transfer), manufacturing transfer and sustaining activities
Prepare, develop, review, maintain and approve Quality Plans and Product Development Process deliverables, including protocols, reports, specifications and engineering documentation
Review and approve R&D/Engineering verification and validation protocols and reports
Develop and maintain risk management records, including DFMEA and PFMEA, in collaboration with subject matter experts
Support and provide quality guidance for process validation and equipment qualification activities, including IQ, OQ and PQ
Einjähriges Qualifizierungsprogramm zur Vorbereitung auf die Tätigkeit als Servicetechniker gefolgt von eigenständiger Inbetriebnahme und Wartung beim Kunden.
Compensation
Attraktive Bezahlung nach dem Tarifvertrag der bayerischen Metall- und Elektroindustrie
Responsibilities
Kennenlernen unseres Produktportfolios
Einführung in die Grundlagen unserer Maschinen, Steuerungen und Betriebsarten
Begleitung von Neuaufstellungen sowie Einblicke in die Maschinenmontage und Grundgeometrie der Maschinen im Werk
Unterstützung der Service-Hotline und Kennenlernen interner Abläufe
Auswertung und Analyse von Messdaten und Schadensbildern im Geometrie-Team
Requirements
Abgeschlossene mechanische Ausbildung
fachspezifische Weiterbildung zum Meister oder Techniker (idealer)
Act as the first point of contact for customer support inquiries, resolving common customer issues related to API usage, onboarding, authentication, integration, and billing.
Locations (4)
Boston, Massachusetts, United States
Salt Lake City, Utah, United States
San Francisco, California, United States
New York, New York, United States
Compensation
The base salary range for this role is $65,000–$150,000, benchmarked to Tier 1 locations in each country. Total compensation may also include bonuses, commissions, and equity, depending on the role.
Responsibilities
Act as the first point of contact for customer support inquiries, resolving common customer issues related to API usage, onboarding, authentication, integration, and billing.
Technical Support Engineer (L1/Frontline Support), EUDatabento · Remote, United Kingdom
Qualifizierungsprogramm zum Servicetechniker (m/w/d)GROB · Mindelheim, Germany