Lead product adoption and growth success for Process Mining and core platform capabilities, ensuring customer satisfaction and retention.
Compensation
For positions in this location, we offer a base pay of $171,900 - $300,800, plus equity (when applicable), variable/incentive compensation and benefits.
Responsibilities
Be the focal point of contact/coordination for customer programs and events with Product Excellence
Develop a deep understanding of customer use cases, process improvement goals, and success outcomes
Establish a trusted strategic advisor relationship with each assigned customer
Build a strong base of referenceable customers and contacts
Collaborate with Sales to provide reference for new opportunities
Agile Dev Team Member II responsible for design, development, testing, and deployment of system functionality, collaborating with Product Owners and stakeholders to deliver quality code and comprehensive test coverage.
Locations (2)
Hyderabad, Telangana, India
Pune, Maharashtra, India
Compensation
Competitive salary and performance-based bonuses
Responsibilities
Demonstrates understanding of customer needs and translates them into viable solutions
Writes and refines user stories with clear acceptance criteria
Estimates user stories using relative sizing
Partners with Product Owner to confirm code and acceptance tests
Executes Test-Driven Development (TDD) and Behavior-Driven Development (BDD)
The Sr ServiceNow Developer will design, develop, and implement solutions on the ServiceNow platform to improve business efficiency and user experience, focusing on ITSM, CSM, and custom development modules.
Responsibilities
Designing, developing, and implementing solutions on the ServiceNow platform
Working with client stakeholders to document baseline
Working with functional and technical consultants through requirements gathering and sprint design sessions
Developing detailed implementation plans for deploying ITSM and CSM Module Implementation
Supporting iterative configuration of the ServiceNow application
Requirements
Nice to have: HR functions, processes, and best practices
Nice to have: Project Management
Nice to have: Full ITSM and CSM suite implementation
Operational owner of the day-to-day Knowledge process and AI-assisted content operations, focusing on ITSM, ServiceNow administration, and knowledge management.
Compensation
This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).
Responsibilities
Operational owner of the day-to-day Knowledge process and AI-assisted content operations.
Front-line partner to GSD and process peers to ensure knowledge appears at the point of need.
Co-administrator of the Knowledge dashboard; translate analytics into actions (synonyms, content fixes, experiments).
Functional and technical bridge between business stakeholders and the ServiceNow platform, designing, configuring, enhancing, and supporting solutions across CSM, MCO, and SOM.
Responsibilities
Translate customer service, asset management, contracts management, and entitlement-related requirements into scalable ServiceNow workflows, custom applications, and integrations
Partner with Sales, Field Service, Customer Care, Manufacturing, and other IT teams to improve customer experience, order accuracy, and service efficiency
Design and support integrations between ServiceNow and other systems, including Salesforce, on-premise applications, and databases
Configure and enhance CSM, MCO, and SOM modules
Build custom scoped applications using Flow Designer, Workflow Studio, Business Rules, Script Includes, UI Policies, Client Scripts, UI Builder / Workspaces, and Service Portal
Requirements
Bachelor's degree in Information Systems, Computer Science, Engineering, Business, or a related field
Nice to have: ServiceNow Certified Implementation Specialist – Sales and Order Management (SOM)
Nice to have: ServiceNow Certified Application Developer (CAD)
Nice to have: ServiceNow Certified Technical Architect
The ServiceNow Practice Architect provides senior technical leadership for a technical practice area, billable to projects and overseeing consulting/delivery management for solution based managed services.
Compensation
The pay range for this position is $148200.00 - $222400.00/yr
Responsibilities
Understand customer requirements and translate them into actionable tasks
Provide oversight, guidance, and mentoring to admin teams
Ensure ServiceNow engagements are delivered with the highest quality, on time, and on budget
Work with team leads on resource planning to staff approved projects
Provide input to technical resources sourcing strategies
Requirements
ServiceNow Certified System Administrator
ServiceNow Certified Implementation Specialist
BA or BS degree in a related field
Certified Master Architect or Certified Technical Architect preferred
Support a large-scale ServiceNow AI Service Management transformation by translating business needs into AI-enabled ServiceNow use cases and requirements.
Compensation
The pay range for this position is $65.00 - $75.00/hr.
Responsibilities
Translate business needs into well-structured AI-enabled ServiceNow use cases and requirements
Facilitate complex stakeholder discovery and requirements workshops
Convert business needs into user stories, functional requirements, acceptance criteria, process/workflow diagrams, use cases, and backlog items
Work closely with business stakeholders, ServiceNow product owners, architects, developers, process owners, and AI teams
Senior ServiceNow AI Business Analyst supporting large-scale ServiceNow AI Service Management transformation.
Compensation
The pay range for this position is $65.00 - $75.00/hr.
Responsibilities
Lead and facilitate complex discovery sessions and requirements workshops with business and technology stakeholders
Translate high-level business requests and problems into clearly structured AI use cases, functional requirements, user stories, acceptance criteria, and detailed process and workflow diagrams
Develop and maintain a well-organized backlog of AI-enabled ServiceNow work items
Ask targeted AI-specific discovery questions to clarify business objectives
Define the decisions AI can assist with versus those it should make or execute autonomously
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