We are looking for a Technical Customer Support Specialist to be the front line for our customers, helping them get the most out of Hypernative’s real-time threat detection platform.
Responsibilities
Serve as the first line of technical support, managing customer tickets and chats in a timely and professional manner.
Troubleshoot product, integration, and alerting issues, identify root causes, and escalate complex cases when needed.
Partner with the Customer Success and Engineering teams to track, reproduce, and resolve technical incidents.
Help customers integrate and configure Hypernative APIs, dashboards, and data feeds.
Maintain and improve support documentation, FAQs, and self-service resources.
Lead the full product lifecycle for KRAFTON's Commerce Platform, shaping payment and wallet products and driving global commerce strategy.
Compensation
In California, the expected salary range for this position is $130,000-$179,000.
Responsibilities
Help define the direction and long-term roadmap for Commerce products, including Payment and Wallet.
Identify the user and business problems that our products need to solve and clarify the core value they should provide.
Establish product principles and operating standards that enable consistent and reliable Commerce experiences across markets and platforms.
Understand the purchasing experience of players and the workflows of game studios and operations teams, and translate those insights into product improvement opportunities.
Lead the full product lifecycle, from problem definition, strategy, and requirements gathering through development, launch, operations, and continuous improvement.
The project focuses on cryptocurrency and digital asset products for a UK-based client, covering trading, custody, tokenization, and digital asset investment solutions.
Own the strategy and roadmap for banking products at FairMoney, translating customer insights into product decisions and driving end‑to‑end product lifecycle.
Locations (2)
Bengaluru, Karnataka, India
Delhi, Delhi, India
Responsibilities
Develop product strategy and vision for banking products
Prioritise market opportunities and partner with engineering for scalability
Serve as voice of Nigerian customer needs and pain points
Manage roadmap with cross‑functional teams
Use market research and data to inform decisions
Requirements
Bachelor’s degree in Business, Finance, Computer Science, or related field; Master’s is a plus
We are looking for a Senior Product Manager to own the Superapp Financial Experience — our consumer wallet and the financial products that sit inside the Yassir super app. This is a B2C role at the centre of our financial services strategy.
Responsibilities
Own the consumer wallet and superapp financial experience end-to-end, with adoption and active usage as your primary success metrics.
Define and execute the strategy to drive wallet activation, funding, and repeat transactions — both within the super app (rides, deliveries) and in external use cases (P2P, bill payments, merchant payments).
Design acquisition and activation funnels in partnership with growth and marketing; identify and remove the friction points that stop users from funding and using the wallet.
Deeply understand the Algerian consumer — cash habits, trust barriers, and the behavioural shifts required to move people from cash to digital money.
Run discovery: customer interviews, journey mapping, prototyping, and experiments to validate what will actually drive adoption at scale.
Consultant expérimenté pour l’équipe Strategy & Business Design de Deloitte, intervenant sur des programmes de transformation de paiement, conformité réglementaire et innovation financière.
Responsibilities
Piloter des missions de transformation de paiement de bout en bout
Structurer les problématiques clients et orienter les analyses de l’équipe projet
Produire, superviser et challenger les travaux analytiques
Interagir de manière autonome avec les clients et animer les instances stratégiques
Coordonner et encadrer les consultants juniors
Requirements
Diplômé(e) d’une grande école de commerce ou d’ingénieurs
Regional Manager, Digital Assets Sales & Commercialization, North AmericaMastercard · New York, US
Senior Commerce Product ManagerKRAFTON Americas · El Segundo, US
Senior Product Manager - Super-app Financial ExperienceYassir · Cairo, Egypt