The IT Support Manager leads day-to-day IT support services across all Catholic Charities locations. This hands-on position supervises IT Support Technicians, manages help desk operations and site coverage, and provides technical support for end-user hardware, software, mobile devices, and related technology.
Responsibilities
Manage daily help desk operations and ensure timely, professional resolution of support requests.
Monitor ticket queues, response times, aging tickets, recurring issues, and service levels.
Provide hands-on Tier 2 support for hardware, software, Microsoft 365, printers, mobile devices, and connectivity issues.
Ensure support requests and resolutions are properly documented.
Identify recurring issues and recommend improvements to IT support processes.
Provides enterprise network engineering and operational support for DOI/IA network environments, including LAN, WAN, WLAN, VoIP, and security-related infrastructure in a Cisco-based environment.
Responsibilities
Support administration of DOI/IA data networks, including LAN, WAN, WLAN, VoIP, and related network services.
Install, configure, monitor, and troubleshoot routers, switches, firewalls, wireless controllers, wireless access points, VPN solutions, and related devices.
Support firewall and network security technologies including IDS, IPS, content filtering, RADIUS, TACACS, 802.1X, and VPN solutions.
Support network interfaces, VLANs, routing protocols, and remote connectivity solutions.
Monitor network performance, alerts, faults, and outages and assist with incident response and restoration activities.
Requirements
Associates degree in Computer Science or related field, or equivalent work experience
The Field Support Analyst (FSA) II provides onsite, first level user support both locally and to remote locations, installing, configuring, troubleshooting, and maintaining software and hardware for business offices and warehouses.
Compensation
Expected Base Salary Range: $29.12 - $38.84/HRLY
Responsibilities
Determine user issues by analyzing symptoms and figuring out the underlying problem.
Provide practical solutions to a wide range of applications/technology/issues on-site including phone support.
Evaluate reported problems and determine issue severity.
Identify, troubleshoot, research, and resolve routine technical problems.
Follow established policies and procedures for accessing a user's system remotely.
An experienced network professional to support the availability, performance, security, and reliability of network infrastructure across global locations, providing hands-on and remote support while leading complex troubleshooting.
Responsibilities
Install, configure, maintain, monitor, and troubleshoot network infrastructure, including switches, routers, firewalls, wireless access points, VPNs, WAN/SD-WAN, and related technologies.
Support and maintain network services including TCP/IP, VLANs, DHCP, DNS, routing, wireless connectivity, firewall rules, and network segmentation in accordance with established standards.
Monitor network performance and availability, respond to outages and service disruptions, and escalate complex network-related incidents as required.
Perform network upgrades, firmware updates, patches, configuration changes, equipment replacements, and preventative maintenance in accordance with established change-management practices.
Support network infrastructure across office, manufacturing, warehouse, engineering, and remote locations, coordinating with IT and other technical teams as required.
Requirements
Post-secondary diploma or degree in Computer Networking
Support the installation, maintenance, and troubleshooting of commercial low voltage systems throughout the Milwaukee and Kenosha areas, with occasional travel to additional customer locations.
Locations (2)
Milwaukee, Wisconsin, United States
Kenosha, Wisconsin, United States
Compensation
The pay range for this position is $25.00 - $30.00/hr.
Responsibilities
Install, terminate, test, and troubleshoot Cat5e, Cat6, and fiber optic cabling systems
Install and service access control systems, card readers, CCTV cameras, video surveillance systems, and intercom solutions
Configure and support commercial audio, paging, and audiovisual systems
Perform cable routing, rack installations, device mounting, and equipment commissioning
Diagnose and resolve low voltage, connectivity, and equipment-related issues
This Entry-Level PC Technical Support Technician role supports the day-to-day technology needs of a manufacturing facility by ensuring production and office systems remain operational and efficient.
Compensation
The pay range for this position is $23.00 - $24.00/hr.
Responsibilities
Provide hands‑on desktop support for computers, printers, phones, mobile RF devices, and other end‑user hardware
Assist with system installations, configurations, maintenance, and troubleshooting
Support Windows 10, hardware break/fix, Active Directory account management, industrial printer support, inventory tracking
Responsible for traveling to customer sites to install, configure, and support network infrastructure, ensuring compliance with company standards and safety regulations.
Compensation
The pay range for this position is $24.00 - $24.00/hr.
Responsibilities
Travel to customer sites to install and configure network hardware
Retrieve hardware from warehouse and deliver to installation locations
Run and terminate Ethernet and fiber-optic cables
Configure network devices and test connectivity
Maintain accurate records of installations and equipment inventory
Entry-level IT Field Technician supporting multiple dealership locations, installing and troubleshooting hardware, software, and network infrastructure.
Responsibilities
Install, configure, and troubleshoot desktop computers, laptops, monitors, printers, and other IT equipment.
Set up workstations and connect devices to company networks.
Assist with installing, testing, and maintaining network cabling and wireless access points.
Troubleshoot basic hardware, software, and connectivity issues.
Install and replace computer components, including memory, hard drives, and peripherals.
Requirements
Technical education, coursework, certifications, or equivalent hands‑on experience
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