Provide Tier I and II technical support, manage IT assets, maintain Enterprise Service Management processes, and support continuous improvement initiatives.
The full salary range for the position is provided for transparency; however, in accordance with Government of Alberta compensation guidelines, the range in which an individual can be hired into is $58,407.00-$75,579.00.
- Provide Tier I and II technical support by diagnosing, troubleshooting, and resolving operational and technical incidents while meeting service level expectations and ensuring excellent customer service.
- Support end users through effective issue resolution, clear communication, timely follow-up, and adherence to security, confidentiality, and organizational policies.
- Manage IT assets throughout their lifecycle, including inventory maintenance, upgrades, procurement, reporting, and record management.
- Maintain and support Enterprise Service Management (ESM) processes, reporting, documentation, and contract coordination activities within Digital Services.
- Create and maintain technical documentation, knowledge base articles, work plans, configuration records, and reporting in systems such as Azure DevOps and the CMDB.
- Flexible working arrangements, including hybrid and fully remote options
- Comprehensive health, dental, and vision coverage starting on your first day
- Annual health spending account
- Winter Holiday closure
- Participation in the PSPP pension plan