Support a newly awarded program for a federal health agency by building and operating secure delivery pipelines and reusable automation to help application teams release software consistently with traceable test and security evidence.
Responsibilities
Implement and maintain build, test, scan, package, and deployment pipelines in the approved delivery environment
Develop reusable pipeline templates and configuration practices that reduce inconsistent manual release steps
Integrate automated tests, code analysis, vulnerability scans, and approval checkpoints into delivery workflows
Manage source-control branching, build artifacts, environment configuration, and secrets through approved controls
Automate environment provisioning and configuration changes with versioned, reviewable implementation scripts
Requirements
degree or relevant coursework in computer science, information systems, engineering, or a related discipline
Provide high‑quality technical support for Qualys security applications, resolving global customer and partner service requests and collaborating with cross‑functional teams.
Responsibilities
Resolve global customer and partner service requests promptly
Collaborate with cross‑functional teams for high customer satisfaction
Provide support via phone, email, and MS Teams for Product modules over the SaaS platform
Ensure friendly and professional customer interactions throughout the service life cycle
Act as the main point of contact for technical issues, collaborating directly with Development and QA teams
Support and enhance critical Retail and Branch Technology platforms while advancing engineering maturity through automation, reliability engineering, operational analytics, and continuous improvement initiatives.
Compensation
The pay range for this position is $116,400.00 - $194,000.00 Annual (USD).
Responsibilities
Provide technical support for branch technology platforms including Account Opening (PACE), Servicing (DASH, AKM), Teller (mTell), and related Retail applications.
Troubleshoot application, infrastructure, and operational issues affecting branch and back-office users.
Coordinate resolution efforts with application support, infrastructure, networking, endpoint engineering, and other technology teams.
Support branch lifecycle activities, including openings, consolidations, closures, and system configuration updates.
Create, maintain, and recertify knowledge articles and operational documentation.
Requirements
Combined minimum of 8 years higher education and/or work experience in systems design, management and/or architecture
Nice to have: monitoring and observability solutions
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