Provide engineering support and consultation for telephony and contact center telecommunications environments across a multi-location, multi-national infrastructure.
Responsibilities
Analyze existing and proposed telephony and contact center environments and applications
Identify areas of needed improvement
Provide advanced infrastructure support and testing for system patching, hardening, and upgrades
Document and implement contact center telephony infrastructure, scripting, and application projects
Collaborate with vendors, internal technical and business resources to evaluate and propose new technologies
Requirements
Bachelor’s degree in computer information systems, Telecommunications, or related technical field
Nice to have: NICE/CXOne training and certifications
Lead the Subscription L3 team responsible for enterprise-level Client Delivery, platform reliability, technical delivery, and continuous improvement across multiple client accounts.
Responsibilities
Own end-to-end L3 service delivery across multiple Subscription client accounts
Ensure platform stability, availability, reliability, and adherence to defined SLAs and operational KPIs
Oversee incident, problem, change, release, and escalation management
Establish strong operational governance
Provide technical oversight across Subscription platform operations, integrations, workflows, databases, and infrastructure
Requirements
Bachelor's degree in Computer Science, Information Technology, or related discipline
Lead Systems Engineer responsible for developing marine navigation and bridge systems for OSI’s government and naval markets.
Responsibilities
Participates in and contributes to technical discussions
Integrates system components to create total systems
Attends and participates in customer design reviews and acceptance events
Assists in creation of integration and acceptance test plans
Creates, executes, and scores system integration test procedures and acceptance test procedures to verify system requirements and regulatory authority requirements at OSI and customer facilities
Requirements
Degree in Engineering or Physics or related field or equivalent experience
Nice to have: Professional Engineer registration in Canada
Nice to have: Defense or government domain experience
Support manufacturing systems such as ERP, MES, and shop floor data collection tools; troubleshoot hardware and software problems; maintain servers, workstations, and network equipment; manage user accounts and apply security patches.
Locations (5)
Burton, Michigan, United States
Lapeer, Michigan, United States
Fenton, Michigan, United States
Grand Blanc, Michigan, United States
Holly, Michigan, United States
Compensation
Principal or Sr Principal Systems Administrator - Workflow Engineer (AHT)
Principal or Sr Principal Systems Administrator - Workflow Engineer to support mission-critical environments in Aurora, Colorado.
Compensation
Primary Level Salary Range: $114,000.00 - $171,000.00
Secondary Level Salary Range: $142,200.00 - $213,400.00
The above salary range represents a general guideline; however, Northrop Grumman considers a number of factors when determining base salary offers such as the scope and responsibilities of the position and the candidate's experience, education, skills and current market conditions.
Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay. Annual bonuses are designed to reward individual contributions as well as allow employees to share in company results. Employees in Vice President or Director positions may be eligible for Long Term Incentives.
Responsibilities
Administer, configure, and harden Windows and Linux servers supporting mission-critical applications and workflows
Configure, maintain, and optimize Atlassian tools (e.g., Jira, Confluence, Bitbucket) to support engineering and operational processes
Design, deploy, and manage containerized workloads, including Kubernetes clusters and associated services
Manage identity and access services by leveraging IPA and Active Directory for secure authentication and authorization
Develop scripts and automation (BASH/Python) to streamline operations, patching, and workflow execution
Requirements
Bachelor’s degree in science
Master’s degree in science
PhD in science
Nice to have: OS patching strategies
Nice to have: Scripting proficiency in BASH and Python
Lead the Design Assurance practice, overseeing independent review of cyber architecture and solutions, managing capacity, and ensuring compliance with security standards.
Responsibilities
Lead the Design Assurance practice of eight and own its capability plan across every Cyber Architecture and Solutions domain
Issue binding go/no-go determinations on tools before production
Approve the assurance methodology, review standards and the Critical, High, Medium and Low classification scheme
Verify against architecture standards set elsewhere in Cyber Architecture and Solutions
Manage reviewer capacity and tiering for high-risk designs
Requirements
Bachelor's degree in a relevant discipline, or equivalent professional experience
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