health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
We are seeking an experienced IT Operations Specialist to help support our team members with IT related tasks and help ensure the Security of our organization.
Compensation
Competitive Salary & Stock Options
Responsibilities
Own IT support end-to-end—be the reliable go-to for staff, while turning recurring issues into durable fixes and automations
Diagnose and resolve complex cross-platform problems across macOS, Windows, and Linux
Partner with HR and Security on scalable onboarding and offboarding (access, devices, and lifecycle)
Administer MDM platforms (e.g. Jamf, Intune)—including BYOD—harden posture, and improve enrollment and compliance workflows
Own patch management: test, validate, and roll out updates safely across the fleet
Requirements
Bachelor’s degree in IT, Computer Science, or related field
Serve as primary owner for internal escalation tools, dashboards, and scripts, monitoring health metrics and resolving technical defects with engineering.
Author and maintain comprehensive technical playbooks, architecture guides, and user documentation to support internal system operations.
Administer cross-functional escalation forms and logic, ensuring accurate data collection and seamless integration with downstream systems.
Build and maintain frameworks that map intake entry points directly to components, utilizing ticket trends to optimize taxonomy.
Architect weekend/holiday paging models including scheduling, severity alerting, and escalation pathways while optimizing the cider scheduling tool.
Requirements
Bachelor’s degree or equivalent practical experience
Nice to have: issue-tracking frameworks
Nice to have: intake automation workflows
Nice to have: follow-the-sun operational coverage models
A 'Player & Coach' role leading and mentoring a team of Solution Architects. The role involves partnering with Sales and customers to translate business needs into technical solutions, running discovery, and guiding deployments of AI applications.
Compensation
Competitive compensation, including meaningful equity
Responsibilities
Lead, mentor, and grow a team of Solution Architects, providing guidance on technical direction, project execution, and professional development.
Set clear goals and ensure timely, high-quality delivery across multiple customer-facing projects involving LLM deployment and inference optimization.
Collaborate with leadership to align team priorities with company and customer goals, balancing short-term delivery, widely varying customer priorities, and long-term technical initiatives.
Act as a player-coach, driving strategic product initiatives and customer engagements.
Partner with sales on customer discovery calls.
Requirements
Nice to have: ML inference deployment benchmarking
Nice to have: GPU selection
Nice to have: Latency vs throughput tuning
Nice to have: Cross-functional technical leadership
Nice to have: Professional Software engineering experience
As a Server and systems Administrator, you will play a critical role in designing, implementing, and managing the Blue Oval Battery Park Michigan enterprise infrastructure platforms supporting business, engineering, and manufacturing operations. This role is heavily project-focused and involves infrastructure modernization, automation, virtualization, cloud technologies, and operational support.
Compensation
This position is a salary grade 7 and ranges from $86,600-$144,900.
Responsibilities
Design, implement, and support enterprise infrastructure solutions.
Participate in architecture, design, and planning activities for infrastructure services and platforms.
Lead infrastructure deployments, upgrades, modernization efforts, and technology refresh projects.
Develop implementation plans, operational procedures, and technical standards.
Analyze system performance, capacity, reliability, and security to recommend improvements.
Requirements
Bachelor's degree in Information Technology
Computer Science
Engineering
Nice to have: Windows Server Administrator certification
Nice to have: Microsoft Azure Administrator certification
An IT Network Specialist responsible for application engineering, programming, troubleshooting, start-up, and check-out of complex installed projects, focusing on Fire, Security, and Building Automation Systems.
Compensation
The anticipated compensation for this role is $42.58 to $66.00 per hour
Responsibilities
Application engineering, programming, troubleshooting, start-up, and check-out of assigned installed projects.
Serve as the technical support contact for customers regarding Fire, Security, and/or Building Automation Systems.
Installation, configuration, and support local area network (LAN), wide area network (WAN), and Internet systems.
Maintain network and IT systems hardware and software.
Monitor network and IT systems to ensure availability and perform maintenance.
As the Cybersecurity Systems Administrator, you will provide cyber technical support for U.S. Central Command. Support will consist of configuring, tuning, optimizing, and maintaining critical security infrastructure to safeguard the organization's digital assets against evolving cyber threats.
Compensation
The likely salary range for this position is $119,000 - $161,000.
Responsibilities
Collaborate with cybersecurity stakeholders to define and implement effective configurations for SIEM, EDR, and network access control solutions.
Customize and optimize alert rules, correlation searches, and detection mechanisms within SIEM to align with security requirements and organizational objectives.
Deploy new SIEM instances including clustered deployments and apps.
Fine-tune EDR policies, rulesets, and scanning parameters to enhance endpoint visibility and threat detection capabilities.
Configure network access control policies for the comply-2-connect solution to enforce security posture and mitigate risks associated with unauthorized devices.
Requirements
Bachelor’s degree in Information Systems, Computer Science, Computer Engineering, or another related field
Nice to have: Prior CENTCOM/COCOM experience
Nice to have: Previous SOC experience
Nice to have: Previous cyber system administration
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