Provide onsite hardware and software support for HP printers, PCs, and networking products to customers in the Greater Ottawa Area.
Compensation
The on-target earnings (OTE) range for this role is $55,650 to $60,000 CAD annually.
Responsibilities
Primary contact for all customer related service issues
Interact with customers to ensure high satisfaction
Establish professional business relationships
Provide information to HP systems
Achieve productivity and quality goals
Requirements
Minimum Vocational/Diploma/Associate Degree (technical field) equivalent with 2-4 years of working experience in related fields or Degree holder with 1-2 years relevant working experience
Provide onsite hardware and software support for HP printers, PCs, and networking equipment to customers in the Greater Ottawa Area.
Compensation
The on-target earnings (OTE) range for this role is $55,650 to $60,000 CAD annually.
Responsibilities
Primary contact for all customer related service issues
Interact with customers to ensure high satisfaction
Establish professional business relationships
Provide information to HP systems
Achieve productivity and quality goals
Requirements
Minimum Vocational/Diploma/Associate Degree (technical field) equivalent with 2-4 years of working experience or Degree holder with 1-2 years relevant experience
Field Technical Support Representative providing onsite hardware and software support for HP Print and Personal Systems.
Compensation
The on-target earnings (OTE) range for this role is $55,650 to $60,000 CAD annually.
Responsibilities
Primary contact for all customer related service issues
Interact with customers to ensure high satisfaction
Establish professional business relationships
Provide information to HP systems
Achieve productivity and quality goals
Requirements
Minimum Vocational/Diploma/Associate Degree (technical field) equivalent with 2-4 years of experience or Degree holder with 1-2 years relevant experience
Lead investigation, containment, eradication, and recovery of complex cybersecurity incidents, conduct advanced threat analysis, digital forensics, threat hunting, and contribute to cybersecurity strategy and collaboration.
Compensation
The hiring range for this position is $90,000 – $115,000, and you will also be eligible for our short-term incentive plan.
Responsibilities
Lead investigation, containment, eradication, and recovery of complex cybersecurity incidents
Conduct advanced threat analysis, forensic investigations, and root cause assessments
Act as senior escalation point for critical security incidents
Develop incident response strategies, playbooks, and lessons learned
Prepare post-incident reports, recommendations, and remediation plans
This role is responsible for leading the design, development, and optimization of embedded software and firmware for hardware products.
Compensation
The salary range for this role is $120,650 to $157,450 CAD annually
Responsibilities
Oversees the preparation and creation of instructional technical manuscripts for firmware operation.
Allocates resources to complete programming projects, and designing detailed plans to ensure firmware is functioning properly.
Leads multiple project teams of other software firmware engineers and internal and outsourced development partners responsible for all stages of design and development for complex products and platforms.
Manages and expands relationships with internal and outsourced development partners on firmware design and development.
Reviews and evaluates designs and project activities for compliance with systems design and development guidelines and standards; provides tangible feedback to improve product quality and mitigate failure risk.
Requirements
Four-year or Graduate Degree in Computer Science, Information Systems, Electrical Engineering, or any other related discipline or commensurate work experience or demonstrated competence.
This role is responsible for leading the design, development, and optimization of embedded software and firmware for hardware products.
Compensation
The salary range for this role is $120,650 to $157,450 CAD annually
Responsibilities
Oversees the preparation and creation of instructional technical manuscripts for firmware operation.
Allocates resources to complete programming projects, and designing detailed plans to ensure firmware is functioning properly.
Leads multiple project teams of other software firmware engineers and internal and outsourced development partners responsible for all stages of design and development for complex products and platforms.
Manages and expands relationships with internal and outsourced development partners on firmware design and development.
Reviews and evaluates designs and project activities for compliance with systems design and development guidelines and standards; provides tangible feedback to improve product quality and mitigate failure risk.
Requirements
Four-year or Graduate Degree in Computer Science, Information Systems, Electrical Engineering, or any other related discipline or commensurate work experience or demonstrated competence.
Responsible for providing quality customer service necessary to meet the needs of customers by utilizing inbound and outbound calling for all types of inquiries. Interprets, verifies and manually enters internal or electronic customer data into operating systems and uses established procedures for managing internal and external customer and dealer interactions.
Compensation
$26.50 - $31.42 /hour (depends on experience & qualifications)
Responsibilities
Responds and handles inquiries and issues from customers, dealers, outside contractors and agencies with a focus on quality customer service.
Documents and prepares written communication to customers and dealers.
Performs data entry of customer information into systems.
Ensures accuracy of all customer monitoring account information including zones, dispatch procedures, and key holders.
Segment Lead role for Hobbies Tech and OS & Devices verticals involving editing, writing, planning, and team leadership in a fast-paced environment.
Locations (2)
United States
Canada
Responsibilities
Help guide coverage strategy across core computing verticals, including operating systems (Windows, Linux, Android), consumer hardware/devices, and enthusiast DIY tech (single-board computers, microcontrollers, 3D printing).
Maintain high standards for accuracy, authority, and clarity across published content.
Manage the editorial pipeline from pitch review and topic prioritization through assignment and publication.
Lead and support a team of freelance writers, providing consistent editorial feedback and guidance.
Review writer performance and output to ensure alignment with brand voice and best practices.
Field Technical Support RepresentativeNewHP · Ottawa, Canada
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