Technical subject matter generalist and procedural expert supporting internal and customer-facing IT services in Canadian Digital Banking, managing incidents and problems using ITIL and ServiceNow.
Compensation
$70,000.00 - $150,000.00
Responsibilities
Provide critical leadership in remediation of incidents affecting Canadian Digital Banking space
Actively participate as stakeholder in major enterprise incidents
Provide timely incident updates to business and technical partners
Manage assigned incidents and problems using ServiceNow and ITIL principles
Lead periodic problem review sessions and incident post-mortems
Requirements
Undergraduate degree in Computer Science or related technical field
BS/BA or MBA/MS in computer science, engineering, information systems, math or business
Establishes and supports enterprise AI platforms that enable secure, scalable agentic AI solutions.
Compensation
Our Base Pay Range for this position
$99,100 - $132,100
Responsibilities
Configure, administer, and maintain enterprise agentic AI platforms, including AgentHub, agent runtimes, model endpoints, and supporting cloud services.
Support the design, deployment, versioning, and retirement of AI agents, skills, MCP servers, and workflows across business units.
Enable agents to securely use approved tools, APIs, and governed enterprise data sources, and integrate with business applications such as SAP, Power Apps, and Microsoft 365.
Implement and maintain telemetry, logging, evaluation, and alerting to track agent performance, reliability, quality, and usage.
Triage and resolve incidents and tickets, perform root cause analysis, and manage releases, change requests, and post-production support.
Requirements
Bachelor's degree in computer science, Information Systems, Engineering, or equivalent practical experience
Lead a multidisciplinary regional service delivery team to deliver workplace technology services across Western Canada, driving service excellence, automation, and employee experience.
Compensation
Salary range (but not limited to):
128,300 - 156,800
Annual bonus target, based on the base salary, with a potential payout of up to double the target (subject to personal and company performance):
15%
Share plan & other savings: up to 12% of salary or even more
Responsibilities
Lead, coach and inspire a multidisciplinary regional service delivery team responsible for onsite and remote technology support
Lead your team in understanding business needs, employee needs and service pain points, effectively translating them into impactful regional strategies and concrete improvement opportunities
Detail and execute the regional service roadmap with your team to improve workplace support, service request fulfilment, device lifecycle activities, collaboration technology and onsite technology readiness
Foster a “service ownership mindset” and elaborate data-driven strategies in close collaboration with teams in Service Desk, Workplace Technology, Cybersecurity, Network, Infrastructure, Asset Management and business operations
Build and foster alignment across regional stakeholders around service priorities, execution plans, operational standards and the delivery of a consistent employee experience across offices and remote locations
Requirements
Bachelor’s degree in Information Technology, Computer Science, business administration, service management or a related field, or any equivalent combination of education and experience
Lead the enterprise network operations, providing strategic and technical leadership to ensure performance, availability, reliability, and continuous improvement of the organization’s network and communications infrastructure.
Compensation
$121,200.00 - $166,650.00
Responsibilities
Partner with the Sr. Manager, End User Services to develop and execute enterprise network operations strategies, governance frameworks, and operational standards aligned with business, security, resiliency, and technology objectives
Provide strategic and technical leadership to ensure the performance, availability, reliability, and continuous improvement of enterprise network and communications infrastructure
Analyze network performance, service trends, operational risks, and emerging technologies to influence priorities, strategy, and long-term operational resilience
Lead network operations processes, including incident, problem, change, and service restoration management, while driving operational excellence and service maturity
Provide technical leadership for enterprise networking services, including LAN/WAN, wireless, VPN, Azure networking, Fortinet security solutions, and enterprise connectivity services
Support end-to-end risk assessment, monitoring, and reporting for third‑party disaster recovery capabilities within RBC’s Business Continuity & Third‑Party Disaster Readiness team.
Responsibilities
Support the end‑to‑end process for assessing, monitoring, and validating suppliers’ disaster recovery (DR) capabilities.
Ensure alignment with corporate resilience standards, internal risk frameworks, and applicable regulatory expectations.
Provide oversight and support to business units for the identification, mitigation, and remediation of third‑party disaster recovery risks.
Conduct third‑party disaster readiness due diligence and ongoing risk assessments for new, existing, and renewed contracts.
Identify and escalate material risks, unresponsiveness, delayed service level agreements (SLAs), and critical deficiencies to senior leadership for timely action.
Requirements
University/College Degree in a relevant or applicable field
Nice to have: Working with financial institutions or a similar large organization
Nice to have: Software/ system implementation experience for SaaS/cloud solutions
Nice to have: Some knowledge or experience with MSA/ contractual agreements
Provide application and production support for business‑critical applications, troubleshooting incidents, monitoring systems, and maintaining automation and release processes.
Locations (2)
Mississauga, Ontario, Canada
Toronto, Ontario, Canada
Compensation
Rate - 41 CAD on T4/hr.
Responsibilities
Provide application and production support by responding to customer requests, incidents, questions, and problem tickets.
Troubleshoot technical issues, perform root‑cause analysis, and implement effective resolutions.
Monitor system alerts, performance, availability, and reliability while proactively addressing operational issues.
Review and execute installation, release, and change plans in accordance with established change‑management procedures.
Develop, test, debug, and maintain programs, scripts, utilities, and automation solutions.
Requirements
Sr. Manager IT Operations - Network Operations, Performance & Capacity, and Automation
Lead the Systems and Network Administration teams and oversee core infrastructure supporting clinical and business operations at Kingston Health Sciences Centre.
Compensation
Salary: Class 08 $124,719.47 - $149,663.48 per year + benefits/pension
Responsibilities
Recruit and coach a high‑performing IT team
Prioritize project and operational workloads
Identify problems and deliver strategic solutions
Manage operational and capital budgets
Safeguard privacy, security and data integrity
Requirements
College or university degree or diploma in a relevant field (IT, Computer Science or related discipline)
Lead innovative, technology-driven initiatives across IT Foundation Services, managing complex programs and ensuring alignment with business priorities and global standards.
Responsibilities
Provide Level 1/2 support for desktops, laptops, Zebra printers, Android/iOS devices, and other endpoints
Guide and support associates in day-to-day operational processes
Resolve workstation and software issues, including installation, upgrade, and maintenance of systems
Document troubleshooting procedures and provide knowledge materials for end-users
Participate in an on-call rotation, which may include occasional weekend shifts
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