We are seeking a Change Management Specialist to manage the change office for large, strategic customers, coordinating contract changes across one or more strategic accounts with a total contract value of up to €100 million.
Responsibilities
Manage the end-to-end business-as-usual change-control process, covering requests, analysis, approvals, development, implementation, reporting and review.
Facilitate change requests and manage escalations through the agreed change process.
Maintain accurate, up-to-date information in the change-management system and provide timely status reporting.
Conduct detailed impact assessments and support smaller commercial changes, including contract amendments.
Collaborate with customer change offices, Vodafone operating companies, partners and affiliates to determine and coordinate required changes.
Requirements
Nice to have: Knowledge of Vodafone Global Enterprise products and internal processes
Assist the Store Manager in upholding daily store operations, maximizing sales and profitability through merchandising, inventory, training, and customer service.
Compensation
Assistant Manager pay range: $19.00 - $21.00 per hour. Bonus opportunity if guidelines or criteria are met.
Responsibilities
Assist the Store Manager in daily store operations
Provides Tier 1 service level support for hardware, application software, and operating systems, working primarily remotely with occasional onsite requirements at Philadelphia campus.
Locations (2)
Philadelphia, Pennsylvania, United States
United States
Compensation
$25.50 - $31.85 Hourly
Responsibilities
Demonstrates basic knowledge of Tier 1 service level support as relates to addressing Hardware (PCor End-User Devices & peripheral equipment), and application software, and operating system issues
Exhibits sound customer service skills by effectively handling customer problems and ensuring proper escalation procedures are followed to problem closure
Demonstrates sufficient knowledge of call log tracking to record accurately all needed information
Tracks all customer service items to completion
Evaluates customer service issue to determine level of service needed
Responsible for the operational health, stability, and performance of a business-critical application ecosystem built on Java/Jakarta EE, JBoss EAP, Oracle, and Angular technologies.
Responsibilities
Own the operational performance, availability, stability, and continuous improvement of the application landscape.
Manage and coordinate major incidents, problem management, root cause analysis, and service restoration activities.
Act as the primary point of contact for business stakeholders regarding service health, risks, and operational issues.
Coordinate L3 support activities and collaborate with development teams on complex technical investigations.
Monitor applications, interfaces, jobs, and integrations to ensure reliable day-to-day operations.
Lead enterprise Major Incident Management and Problem Management functions to minimize business disruptions, restore critical services, and improve operational stability.
Compensation
The current salary range for this role is $88,900.00 to $155,500.00.
Responsibilities
Lead enterprise Major Incident Management and Problem Management processes to ensure operational effectiveness and service reliability.
Direct response and recovery efforts for Priority 1 (P1) and Priority 2 (P2) incidents, coordinating technical teams, vendors, and escalation activities to restore critical services.
Facilitate incident bridge calls, crisis communications, and executive updates throughout major incident lifecycles.
Oversee root cause analysis (RCA), post-incident reviews (PIRs), and corrective action plans to prevent recurring incidents and systemic failures.
Manage proactive problem identification, trend analysis, problem backlogs, and the Known Error Database (KEDB) to improve service stability and knowledge sharing.
Position summary: The Incident Management Analyst is responsible for the overall coordination of the incident management process, in particular when there are major incidents. This role is also responsible for the coordination of the investigation onto root cause, identifying workarounds and following up for permanent resolution.
Qualifications required:
2+ Years’ experience designing and executing incident/problem management processes.
2+ Years’ experience with an IT Service Management ticketing system.
1+ Years’ Service Now Experience
2+ Years of NOC Experience
Must be process driven, detail oriented and organized in both thought and practice
Excellent verbal and written communication skills
Excellent active listening skills
Strong analytical and problem solving skills
Qualifications desired:
Must have a professional demeanor and be able to effectively work with internal and external customers, vendors and staff
Ability to work under pressure and handle conflicting priorities
Excellent time managements skills
Experience with TCH technologies
Evidence of strong documentation skills
Project management and MS Office experience a plus
Essential functions and responsibilities:
Contributes to planning and managing support for incident management tools and processes
Coordinating interfaces between incident management and other service management processes
Is the backup to the Incident manager for the managing of major incidents
Participates in maintaining incident/problem management processes and procedures
Review incident data to analyze assigned problems
Analyzes incident and problem tickets for correct prioritization and classification
Investigates problems through to resolution or root cause
Coordinates actions of other as necessary to assist with the analysis and resolution actions for problems and known errors
Assists the Incident manager with preparing reports and metrics pertaining to incident/problem management
Physical demands and work environment:
Work is generally sedentary in nature. The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within an office environment, with standard office equipment available.
Employees in this position will report to the office 2-3 days per week. Onsite work requirements may change at any time.
Change Management Specialist - VOISNewVodafone · Budapest, Hungary