Provide day-to-day hardware and software support across the studio, handle Jira requests, and set up workstations for new hires, helping our development teams stay productive.
Compensation
Salary Range: $50,000 - $60,000
Responsibilities
Work under the guidance of the IT Support Manager to maintain efficient studio infrastructure and support operations
Daily frontline Tier 1/2 helpdesk triage and user support via Jira Service Management and Slack
Daily end user hardware support (laptop and desktop component diagnostics, hardware refreshes/upgrades)
Remote and hybrid worker support (troubleshooting Parsec host/client streaming, remote software and hardware diagnostics, dispatching of parts/techs via warranty)
Requirements
Postsecondary in IT, Networking or equivalent experience
Senior IT Support Specialist responsible for resolving employee support tickets, administering core systems, and maintaining office AV equipment while participating in on-call duties.
Source and cultivate deep business relationships with the biggest producers, creators, venues, and key stakeholders in the entertainment and live events industry. Develop and deliver a growth strategy for the market, with an innovative and effective approach to scaling Fever's presence in the region. Expertly manage commercial strategy with large partners, ensuring value creation for both parties, and a sustainable strategic partnership between Fever and event organisers.
Compensation
Attractive compensation package consisting of a base salary of approx.100-130k CAD and the potential to earn a significant bonus for top performance.
Stock Options
Responsibilities
Source and cultivate deep business relationships with producers, creators, venues, and key stakeholders in the entertainment and live events industry
Develop and deliver a growth strategy for the market
Expertly manage commercial strategy with large partners
Administer strong organizational skills to effectively balance and grow a large base of clients
Collaborate closely with cross-functional stakeholders to successfully deliver on partner growth across Canada and internationally
Requirements
Nice to have: Knowledge of the city’s entertainment, events, and lifestyle trends
Developing and executing strategies for expanding Authentic's base of licensing partnerships, increasing the footprint of the company’s brands, and ultimately delivering top-line revenue for the organization in Thailand.
As a Cloud Solutions Architect, you will join a highly motivated and experienced team and think through scaling our platform from a small pilot to enterprise scale. You will architect for tens of thousands of users on AWS, design the caching, multi-region and federation strategies that keep the platform fast and resilient across geographies, and ensure the architecture meets the security and access-control needs of sensitive content.
Responsibilities
Architect the platform for enterprise scale (tens of thousands of users) on AWS
Evaluate scalability of the Postgres/Supabase backend; design caching tiers, multi-region, and global federation as needed
Own the load-testing strategy and responsiveness targets across geographies
Ensure the architecture meets security and access-control needs for sensitive content
Produce architecture diagrams, decision records, and technical standards
Requirements
Bachelor’s Degree in Computer Science or a related field
Nice to have: Solutions Architect Professional certification
This is a hands-on senior engineering role focused on improving production resilience, strengthening security, driving operational excellence, and enhancing the developer experience across the organization.
Compensation
The annual base salary for this position is between $140,000 CAD and $155,000 CAD per year. This role is also eligible for discretionary bonus and/or commission, as well as other benefits.
Responsibilities
Drive reliability engineering initiatives and operational excellence for mission-critical services running on AWS and Kubernetes.
Design, implement, and continuously improve deployment, release, and rollback strategies across complex distributed systems.
Establish secure-by-default CI/CD pipelines with robust automation, governance, and policy-driven controls.
Enhance platform observability through metrics, logs, tracing, and actionable alerting to improve system visibility and operational efficiency.
Define, implement, and mature Service Level Indicators (SLIs), Service Level Objectives (SLOs), and reliability standards across the organization.
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