Provide first-level incident resolution and hands-on technology support for employees across multiple offices in the United States, Canada, and the UK.
Locations (3)
Chamblee, Georgia, United States
Canada
United Kingdom
Responsibilities
Provide first-level incident resolution or appropriately escalate incidents
Document all Service Desk interactions accurately and maintain complete ticket records through resolution or escalation
Categorize all incoming Service Desk tickets
Prioritize and complete tasks
Provide timely incident resolution
Requirements
High School Diploma
Nice to have: Technical training in an IT-related field
Responsible for developing and maintaining strong relationships with Enterprise customers, providing technical consultancy, and managing support cases for SOTI MobiControl and SOTI One Platform products.
Responsibilities
Develop and maintain strong relationships with Enterprise customers
On-board Enterprise customers and establish processes
The Field Technician provides onsite and remote field-level IT technical support for districts across Alberta and other provinces, troubleshooting technical problems and assisting in technical project execution.
Locations (5)
Calgary, Alberta, Canada
Alberta, Canada
British Columbia, Canada
Saskatchewan, Canada
Manitoba, Canada
Responsibilities
Offer support to all associates and systems in the company
Manage and support enterprise desktop platform services, ensuring reliability, security, and performance across IT and OT environments.
Locations (2)
Houston, Texas, United States
Ontario, Canada
Compensation
Ranges from $90,000.00 – $118,000.00 USD for US locations based upon candidate’s experience, skills, and internal equity.
Ranges from $94,000.00 – $120,000.00 CAD for Ontario locations based upon candidate’s experience, skills, and internal equity.
Responsibilities
Manage and support enterprise desktop platform services, including device imaging, software deployment, endpoint configuration, virtualization technologies, and security patch management.
Package, test, and deploy applications, operating system updates, and security patches across IT and OT workstation environments using SCCM, Intune, or comparable endpoint management tools.
Create, maintain, and optimize standard workstation images, task sequences, and deployment processes to ensure consistent and reliable device provisioning.
Administer and maintain Active Directory Group Policies and endpoint configurations to support business, operational, and security requirements.
Monitor platform health, analyze system events, troubleshoot complex technical issues, and coordinate timely resolution of incidents with internal teams and external vendors.
Requirements
Bachelor's or Diploma in Information Technology, Computer Science, Telecommunications, or a related discipline
Nice to have: large-scale enterprise desktop engineering
Service Desk TechnicianNewMerrick & Company · Chamblee, US+2 more