Drive long‑term client value through proactive relationship management, service oversight, and account growth opportunities.
Responsibilities
Own corporate client relationships and ensure successful onboarding, retention, renewal and customer experience throughout the client lifecycle.
Serve as the primary point of contact for clients and distribution partners, providing solution support and coordinating across internal teams to ensure a seamless customer experience.
Lead and coordinate client onboarding activities to ensure smooth implementation and readiness.
Develop and maintain strong relationships with key client stakeholders and distribution partners.
Drive retention and renewal outcomes through regular account reviews, proactive engagement and renewal planning.
Requirements
Bachelor's degree in Business Administration, Finance, Insurance, Marketing, Economics, or a related field.
Own the Corporate Solutions operating model, governance framework, and end-to-end business processes. Ensure Corporate Solutions operates efficiently, complies with internal and regulatory requirements, and delivers a consistent experience to distribution partners and customers through effective process management and continuous improvement.
Responsibilities
Own and maintain end-to-end Corporate Solutions processes covering acquisition, onboarding, policy administration, servicing, renewal, and claims support.
Identify process gaps, bottlenecks, and operational risks, and drive continuous improvement initiatives.
Incorporate stakeholder feedback into process enhancements and operating standards.
Establish and maintain governance frameworks, operating guidelines, policies, and control mechanisms for Corporate Solutions.
Monitor compliance with internal policies, service standards, and regulatory requirements.
Requirements
Bachelor's degree in Business Administration, Insurance, Finance, Operations Management, or related disciplines
Design, Build and Delivery of personalised customer communications/experiences within channels and across platforms
Subject matter expert on best practice multi-channel, multi-step communication design
Drive continuous improvement in efficiency and effectiveness through the Channel Personalisation team, tools and processes
Apply specialist knowledge and experience to understand, influence and advise internal and/or external clients about best practice channel personalisation and communication design and build
Provide peer support for team members across the Channel Personalisation Chapter
Leads APLL's Customer Service operations at the country level, responsible for delivering and executing APLL service commitments for the assigned Line of Businesses (LOBs).
Responsibilities
Establish internal operational standards for customer service operations in line with agreed customer Service Level Agreements and APLL Operational Excellence standards
Drive work and resource allocation for various customer accounts based on volumes, seasonality and criticality of shipments
Manage peak/off peak resource allocation and drive inter-departmental workflow efficiencies
Oversee shipment planning operations across various customer accounts by holding service teams accountable for key operational metrics and customer Service Level Agreements (SLAs)
Drive effective problem solving for major customer service issues to ensure restoration of service levels and customer satisfaction
Develop realistic professional task scenarios and supporting business materials for AI training and evaluation in the Legal, Compliance and Governance sector.
Locations (2)
Hanoi, Hanoi, Vietnam
Vietnam
Responsibilities
Develop realistic professional task scenarios based on work experience
Create and review supporting business materials such as spreadsheets, reports, presentations, documents, datasets
Requirements
Bachelor's degree
Nice to have: experience creating, reviewing, validating, auditing, quality-checking professional work
Nice to have: experience developing training materials, case studies, or professional assessments
Client Management, ConsultantNewAIA Digital+ · Ho Chi Minh City, Vietnam
SMTEE EngineerNewWNC Corporation (formerly Wistron NeWeb Corporation) · 同文坊, Vietnam
Implementation ManagerNewANZ Banking Group Limited · Ho Chi Minh City, Vietnam
Manager, Customer Service and SupportNewAPL Logistics · Ho Chi Minh, Vietnam
Cloud App EngineerNewASSA ABLOY · Vietnam