Design, implement, and maintain modern platform solutions that empower developers with fast, frictionless, and self-service access to runtime environments
Collaborate closely with software engineering teams to co-design platform capabilities and provide them with a modern, customisable developer workplace with exceptional developer experience
Develop intelligent automations to streamline platform operations, deployments, and maintenance tasks
Ensure high availability, performance, scalability, and security of owned services, applying high-quality principles and proactive resilience engineering
Provide support to key stakeholders, addressing complex technical challenges with a consultative approach and ensuring minimal disruption to business-critical services
Senior Network Analyst responsible for design, implementation, and support of global network services, including routing, switching, SDWAN, VPN, MPLS, and firewall technologies.
Responsibilities
Design and implement network solutions
Monitor and analyze network performance
Provide Tier‑2 escalation support
Document network infrastructure
Mentor junior staff
Requirements
Bachelor degree in Computer Science, Management Information Systems, or comparable discipline
Responsible for the system build and functionality, integrating the application with required systems and services, providing clean APIs and data streams, ensuring performance, scalability, and maintainability of the application.
Responsibilities
Build and maintain system functionality
Integrate application with required systems and services
Provide clean and easy to use APIs and data streams for frontend
Assist in the implementation of Nuvolo’s Connected Workspace product(s) leveraging ServiceNow expertise.
Compensation
We offer competitive compensation and comprehensive benefits and programs.
Responsibilities
Develop and configure web services within the EAM platform built on ServiceNow
Configure and customize various Nuvolo Connected Workplace products to meet business and client requirements
Work with web technologies including JavaScript, XML, HTML, AJAX, CSS, and HTTP
Perform ServiceNow development, configuration, and analysis activities across modules and applications
Build and maintain platform components using Business Rules, Script Includes, Client Scripts, UI Policies, Dictionary Entries, Data Imports and Transforms, Workflows, ACLs, and related platform capabilities
Lead and manage the centralized IT Service Desk, ensuring timely delivery of IT services, incident resolution, and continuous improvement of support operations.
Compensation
$74,000 to $125,800 annually
Responsibilities
Manage day-to-day operations of IT service desk including ticket assignment, escalation and resolution
Develop, implement and maintain KPIs and SLAs focusing on response and resolution times
Manage the Service Desk team, including staffing, recruitment, training and performance management
Monitor ticket and service desk phone queues to ensure SLA compliance
Recruit, train, develop and mentor service desk staff
Requirements
Bachelor’s degree in information technology or related field
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