Provide technical support for workstations on Microsoft operating systems and Microsoft Office applications, including end‑user support, peripheral setup, and desktop software installation.
Compensation
The pay range for this position is $18.00 - $23.00/hr.
Responsibilities
Provide end‑user support on desktop systems and peripherals
Troubleshoot issues and service support requests from the Service Desk
Set up peripherals and install desktop software
Use remote desktop tools to build, monitor, and support desktop systems
Document processes and service desk ticket resolutions
Requirements
Associate's Degree in Computer Science, Business Information Systems, Information Technology, or related field
Bachelor's preferred or at least pursuing a Bachelors Degree
Manage and support enterprise desktop platform services, ensuring reliability, security, and performance across IT and OT environments.
Locations (2)
Houston, Texas, United States
Ontario, Canada
Compensation
Ranges from $90,000.00 – $118,000.00 USD for US locations based upon candidate’s experience, skills, and internal equity.
Ranges from $94,000.00 – $120,000.00 CAD for Ontario locations based upon candidate’s experience, skills, and internal equity.
Responsibilities
Manage and support enterprise desktop platform services, including device imaging, software deployment, endpoint configuration, virtualization technologies, and security patch management.
Package, test, and deploy applications, operating system updates, and security patches across IT and OT workstation environments using SCCM, Intune, or comparable endpoint management tools.
Create, maintain, and optimize standard workstation images, task sequences, and deployment processes to ensure consistent and reliable device provisioning.
Administer and maintain Active Directory Group Policies and endpoint configurations to support business, operational, and security requirements.
Support the Information Security Manager in operating, accrediting, maintaining, and auditing Information Systems used to process classified information and ensure operational security posture.
Compensation
Buffalo, NY $80,000.00–$115,000.00 Annually
Responsibilities
Prepare, update, and maintain RMF documentation such as ATO packages, SSP, RAR, SOP, and POA&Ms for all classified networks and systems.
Perform regular auditing, updating, and continuous monitoring of the bootable Information Systems to ensure security controls are implemented & maintained in accordance with RMF/ATO.
Maintain complete inventory of IS including software and peripheral hardware.
Assist Data Transfer Agents and Facility Security Officer to perform file transfers using removable media in accordance with the Assured File Transfer policy and procedures.
Coordinate with ISSM, SCA, and AO for all CM changes and modifications to the IS software and hardware.
Requirements
Bachelor's in information technology, Computer Information Systems, or related field
Monitor platform health, analyze system events, troubleshoot complex technical issues, and coordinate timely resolution of incidents with internal teams and external vendors.
Requirements
Bachelor's or Diploma in Information Technology, Computer Science, Telecommunications, or a related discipline
Nice to have: large-scale enterprise desktop engineering
Desktop Support IT TechnicianTEKsystems · Grand Rapids, US