Bright Vision Technologies is seeking a Reporting Analyst to maintain the quality, availability, and usability of enterprise technology services through analysis, troubleshooting, user support, and continuous improvement.
Locations (2)
Irving, Texas, United States
Las Colinas, Texas, United States
Compensation
Salary Range: $115,000–$165,000 Annually
Responsibilities
Monitor service health or support queues and prioritize requests using agreed service levels.
Investigate application, data, access, integration, and user issues using available diagnostics.
Coordinate escalations and communicate status, workarounds, and resolutions.
Maintain tickets, knowledge articles, runbooks, and operational reports.
Identify recurring problems and recommend permanent corrective actions.
The Principal Software Engineer owns the reliability, architecture and modernization of the middleware and cloud platforms that run Ally's consumer-servicing applications.
Compensation
Base Pay Range $110,000.00 - $180,000.00
This position is eligible to participate in our annual incentive plan.
Responsibilities
Architect, build and operate the middleware and cloud platforms supporting consumer-servicing applications
Migration and modernization of on-premises middleware workloads to Kubernetes / Red Hat OpenShift and AWS
Define and implement Infrastructure-as-Code (Terraform, Ansible) and CI/CD pipelines (GitLab, Jenkins)
Establish Site Reliability Engineering standards: service-level indicators and objectives, error budgets, capacity forecasting, availability engineering and performance baselines
Serve as Level 3 technical authority for production incidents and problem management
Requirements
Bachelor's degree in Computer Science, Computer Applications, Information Systems, Information Technology, or a closely related field
Master's degree in Computer Science, Computer Applications, Information Systems, or Information Technology
Nice to have: Generative-AI or AIOps tooling application
Nice to have: Financial-services or regulated-industry experience (SOX, FFIEC, GLBA controls)
Nice to have: Kafka or other event-streaming platforms
Senior Administrator responsible for advanced administration, configuration, operational leadership, and Tier 3 support for enterprise applications supporting UMGC’s academic, administrative, financial, workforce, engagement, productivity, and operational business functions.
Compensation
Hiring Range: $95,000.00 - $115,000.00
Responsibilities
Administer, configure, and maintain enterprise applications across production and non-production environments
Provide senior-level operational oversight, establish administration standards, and support reliability, availability, and performance of business-critical platforms
Serve as primary escalation point for complex application issues, service disruptions, and operational incidents
Lead troubleshooting, root cause analysis, corrective actions, and problem management activities
Lead application configuration and work with Engineering and Release Engineering on upgrades, patches, release activities, and production environment management
Requirements
Bachelor's Degree in Computer Science, Information Systems, Information Technology, Business Information Systems, or a related discipline or equivalent combination of education and experience
Nice to have: Progressive experience supporting enterprise applications, SaaS platforms, business systems, or operational technology environments
Nice to have: Experience serving as a Senior Application Administrator, Lead Application Administrator, Enterprise Systems Administrator, Platform Administrator, or similar senior operational role
Design, implement, and maintain enterprise endpoint management solutions across a global environment.
Compensation
Salary Range Poland: 247,200 - 309,000 PLN
Responsibilities
Design, implement, and maintain enterprise endpoint management solutions for Windows 11, macOS, iOS/iPadOS, and Android using Microsoft Intune and Jamf Pro.
Design, maintain, and continuously improve Windows Autopilot provisioning and device lifecycle processes.
Engineer and maintain endpoint configuration policies, security baselines, compliance policies, and device configuration standards.
Design and maintain operating system servicing strategies using Windows Update for Business.
Build, test, deploy, and maintain enterprise application packages and configurations using Microsoft Intune.
Requirements
Bachelor's degree in Computer Science, Information Technology, or a related discipline, or equivalent professional experience.
Nice to have: Microsoft Configuration Manager (SCCM/MECM)
Maintain the quality, availability, and usability of enterprise technology services through analysis, troubleshooting, user support, and continuous improvement.
Locations (2)
Irving, Texas, United States
Las Colinas, Texas, United States
Compensation
Salary Range: $115,000–$165,000 Annually
Responsibilities
Monitor service health or support queues and prioritize requests using agreed service levels.
Investigate application, data, access, integration, and user issues using available diagnostics.
Coordinate escalations and communicate status, workarounds, and resolutions.
Maintain tickets, knowledge articles, runbooks, and operational reports.
Identify recurring problems and recommend permanent corrective actions.
Lead and manage IT support and infrastructure for a 24/7 BPO contact center in Davao City.
Compensation
Monthly Salary: PHP 45,000–55,000, depending on experience and qualifications.
Responsibilities
Oversee day-to-day IT operations supporting a 24/7 contact center environment
Maintain availability, reliability, and performance of servers, firewalls, desktops, laptops, networks, Wi-Fi, internet connectivity, VPNs, printers, and other IT infrastructure
Monitor infrastructure health and proactively identify potential risks
Coordinate planned maintenance and infrastructure changes with Operations to minimize business disruption
Maintain appropriate backup, redundancy, and disaster recovery arrangements
Requirements
Bachelor's degree in Information Technology, Computer Science, Electronics, Engineering, or a related discipline
Nice to have: Experience supporting a Call Center, Contact Center, BPO, or other 24/7 operational environment
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