Lead service delivery operations, ensuring stability, performance, and continuous improvement of critical business applications and service operations.
Compensation
The annual salary for this position is between $117,000 to $135,000 depending on experience and other qualifications of the successful candidate. This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
Responsibilities
Oversee the full lifecycle of ServiceNow incidents, problems, changes, and service requests to ensure timely resolution and service continuity.
Lead daily operational reviews and client stand-up meetings to communicate issue status, priorities, and planned activities.
Deliver Monthly Service Reviews (MSRs), presenting service metrics, key performance indicators, trends, and opportunities for improvement.
Monitor production incidents and recurring issues, driving root cause analysis, problem management, and automation initiatives to reduce operational risk.
Manage and support multiple integrated applications, ensuring the reliable operation of data feeds, scheduled jobs, and critical business processes.
Lead functional support for Oracle Fusion Cloud Financials, covering configuration/setup, accounting/process issues and Financials defects. Requires deep expertise across core Financials modules and period-close cycles. Handle FBDI/HDL, Fast Formula, ESS diagnostics, AP payment files, ACH/wire runs, BAI2 statement imports and Lockbox. Lead RCA, problem management, enhancement design and regression scope, coordinate technical/integration issues and Oracle Support escalations, and support month-end, quarter-end and year-end close plus Oracle quarterly update readiness. Experience in a live managed-service environment and handling P1 escalations within a 30-minute SLA is important.
Compensation
Budget – Max 28 LPA
Responsibilities
Lead functional support for Oracle Fusion Cloud Financials
Configure and set up financial modules
Address accounting and process issues
Handle FBDI/HDL, Fast Formula, ESS diagnostics, AP payment files, ACH/wire runs, BAI2 imports and Lockbox
Lead and manage Oracle database operations, ensuring reliability, performance, and security of enterprise Oracle environments.
Compensation
Pay Range: $133,365.00 - $156,900.00
Responsibilities
Lead Oracle database production support and daily operational activities.
Manage incidents, problems, changes, escalations, and service restoration.
Ensure database availability, performance, capacity, backup, and recovery requirements are met.
Direct database patching, upgrades, lifecycle management, and vulnerability remediation.
Establish and maintain operational standards, procedures, documentation, inventories, and performance metrics.
Requirements
Bachelor's degree, or equivalent work experience
Nice to have: Strong experience in databases, infrastructure, or technology operations
Nice to have: Strong experience supporting enterprise Oracle database environments
Nice to have: Strong knowledge of site reliability engineering disciplines, including monitoring, incident management, automation, availability, and continuous improvement
Nice to have: Experience with database patching, upgrades, backup and recovery, performance management, capacity planning, and security remediation
Support and enhance critical Retail and Branch Technology platforms while advancing engineering maturity through automation, reliability engineering, operational analytics, and continuous improvement initiatives.
Compensation
The pay range for this position is $116,400.00 - $194,000.00 Annual (USD).
Responsibilities
Provide technical support for branch technology platforms including Account Opening (PACE), Servicing (DASH, AKM), Teller (mTell), and related Retail applications.
Troubleshoot application, infrastructure, and operational issues affecting branch and back-office users.
Coordinate resolution efforts with application support, infrastructure, networking, endpoint engineering, and other technology teams.
Support branch lifecycle activities, including openings, consolidations, closures, and system configuration updates.
Create, maintain, and recertify knowledge articles and operational documentation.
Requirements
Combined minimum of 8 years higher education and/or work experience in systems design, management and/or architecture
Nice to have: monitoring and observability solutions
The Technical Analyst provides Tier 2 production support for assigned business applications, resolving escalations from Tier 1 and helping maintain stable, supportable services.
Compensation
The expected annualized base salary range for this role is $60,000-$80,000.
Responsibilities
Own application incidents and service requests escalated from Tier 1 through investigation, resolution or appropriate escalation
Troubleshoot application, data, integration, configuration, access and environment issues
Manage assigned work within service levels, communicate status to stakeholders, and record investigation steps, findings, workarounds and resolutions accurately
Participate in major incident response and recovery when required
Investigate databases, APIs, integrations, batch processes, data feeds, application configuration, user access and third-party platforms
Requirements
Post-secondary degree or diploma in information technology, computer science, business systems or a related field
Lead and optimize Managed Services Support Desk operations, driving operational excellence, improving service delivery performance, and ensuring an exceptional client experience within an MSP environment.
Compensation
Competitive annual salary of $150,000–$170,000.
Responsibilities
Provide strategic and operational leadership for the Managed Services Support Desk (Tier 1, Tier 2, Tier 3)
Directly manage and mentor Support Desk leadership
Establish clear performance expectations and accountability standards
Oversee daily support operations and resource allocation
Develop staffing strategies and workforce capacity plans
Requirements
Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field, or equivalent professional experience
Nice to have: HaloPSA SLA configuration
Nice to have: Leading or transforming an underperforming MSP support organization
Lead strategy, design, and execution of a next-generation service model delivering seamless, end-to-end support and fulfillment experience for employees across the enterprise.
Compensation
S&P Global states that the anticipated base salary range for this position is $170,000 to $205,000.
Responsibilities
Lead strategy, design, and execution of a next-generation service model
Drive shift toward proactive, predictive, and highly automated service operations
Maintain world-class reliability, responsiveness, and user satisfaction
Identify emerging technologies and translate them into practical business outcomes
Drive operational excellence, reduce service disruptions, improve MTTR, increase automation
Requirements
Bachelor’s degree in Computer Science, Information Technology or a related field.
Responsible for supporting the Service Delivery Operations Department with day-to-day operations, business engagement support and program/project management.
Compensation
New York / New Jersey: $126k – $191k
Responsibilities
Provide daily operational support including system monitoring, application health reporting, batch scheduling, file transfers and other service delivery activities
Document and escalated problem incidents per department guidelines
Test, implement and alter batch schedules and external transmissions
Coordinate and govern with team leads and management on departmental metrics and reporting
Prepare and manage KPI reports and metrics for a multi-functional team
Requirements
Bachelor's degree in Computer Science or a closely-related discipline
This role leads the Personal Lines Billing and Digital Servicing Run organization, supporting critical billing, payment, refund, collections, and customer servicing capabilities.
Compensation
The national salary range for Manager, Software Engineering Product Manager : $118,000.00-$222,000.00
The expected starting salary range for Manager, Software Engineering Product Manager : $118,000.00 - $178,000.00
Responsibilities
Operational ownership of core billing and servicing platforms, including National Billing Platform (NBP), National Money Processing System (NMPS), ROSRS, Premium Refund Validation, Mortgage EDI, and Internet Servicing
Leadership of Billing Production Support, Billing Configuration, and Digital Servicing Run teams, including coordination across vendor and enterprise partners
Accountability for production support, incident response, problem and defect management, service resiliency, and continuous operational improvement
Prioritization of work across billing, payments, refunds, collections, and digital servicing functions, balancing customer impact, operational risk, compliance requirements, and business value
Partnership with engineering, architecture, cybersecurity, and payment providers to support integrations, payment processing capabilities, and production readiness
Requirements
Undergraduate studies in management information systems
Lead and coordinate complex technology products, platforms, and programs throughout their full lifecycle, combining technical project management, ITSM, and product lifecycle coordination.
Compensation
$120-141K
Responsibilities
Manage multiple complex technology products, platforms, and programs throughout the full lifecycle, including intake, planning, development, testing, release, operations, enhancement, and retirement.
Develop and maintain project plans, schedules, release calendars, milestones, deliverables, and resource requirements.
Coordinate technology initiatives to ensure delivery within established timelines, scope, and budget.
Collaborate with leadership and business stakeholders to define key performance indicators (KPIs), short- and long-term objectives, product roadmaps, and improvement initiatives.
Analyze product and program performance metrics, including incident trends, service-level agreements (SLAs), release quality, and adoption, to identify risks and improvement opportunities.
Requirements
Bachelor's degree in Business, Management, or a related field
Nice to have: Certified Scrum Master (CSM)
Nice to have: Project Management Professional (PMP)
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