Delivered customer-focused 1st line IT support to around 1,000 employees across the Mulberry Group, acting as the first point of contact for all technical queries.
Responsibilities
Resolve support calls
Manage own calls on the IT Service Desk
Carry out hands‑on support of London based users
Provide remote support of Mulberry ERP systems and other central back‑end systems across all Mulberry sites
Participate in project work (upgrades, implementations)
Conduct assessments and interviews with clients to determine eligibility, develop and update action plans, provide ongoing life skills development, and connect clients to supportive services.
Compensation
Wage: $23.00/hr
Full Range Scale $23.00 per hour - $25.65 per hour
Responsibilities
Conduct assessments and interviews with clients
Develop and update action plans, case notes, and other documents
Provide ongoing life skills development
Provide specialized and targeted interventions when clients are at risk of eviction
Connect clients to medical, mental health, and other supportive counseling services
Requirements
Bachelor's Degree in social services or related field
Responsible for delivering packages for Task Force Delivery to Amazon customers, operating a delivery van, and ensuring timely, safe delivery of 200-400 packages per shift.
Compensation
Pay: $25.25 an hour (bi-weekly) + opportunities for overtime
Responsibilities
Scan, load & organize packages from delivery station
Follow set delivery routes and time schedules
Manage time to complete 10‑hour routes
Deliver packages to customers’ preferred locations
Ensure customer satisfaction and accurate delivery
Provide desk‑side hardware and software support, video conference support, and basic network support to attorneys and staff, ensuring smooth operation of firm applications and devices.
Compensation
The expected salary range for this position is $75,000.00-$81,000.00. Please note that the final offer amount may vary based on experience and skillset of the selected candidate.
Responsibilities
Hardware and software setup and support including handheld devices
Video Conference support and maintenance
Analyze/resolve problems with desktop/laptop hardware, OS, & applications software
Tier 2 troubleshooting on desktop/laptop hardware and software, operating system, and firm’s software applications
Basic software troubleshooting on applications used at the firm
The On-Site Testing PM is responsible for successful day-to-day execution of on-site AI evaluation and functional testing projects, ensuring operational readiness, testing quality, resource coordination, and adherence to client requirements.
Responsibilities
Schedule local testers and room usage within the scope and timeline provided for each project; proactively identify and escalate resourcing or capacity risks.
Serve as the on-site point of contact for the client and coordinate device handling, including receiving, inventorying, issuing, and retrieving client devices (laptops, smartphones and smart glasses).
Maintain accurate device assignment records, ensure secure storage and cleaning in accordance with established standards and complete basic device setup following documented procedures.
Ensure the testing environment and processes are ready before work begins, including an enclosed, audio-isolated space for voice-based evaluation.
Onboard and train local testers on project-specific instructions and client tools in advance of the start date and as scope changes, using materials from the client and internal teams where available.
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