The Systems Support Engineer will work within a designated POD and is responsible for providing day to day support to clients remotely via ConnectWise, phone, and many other tools.
The salary range is $1250-$2083/monthly.
- Respond to and resolve service incidents in accordance with existing procedures and service level agreement
- Track time, communicate and work via ConnectWise Manage PSA and Chat Support Application
- Liaise with internal teams, vendors and client contacts
- Help identify areas where Standard Operating Procedures (SOPs) don’t exist or need further work, and create and improve those processes
- Installation, configuration and troubleshooting of workstation, server and cloud applications
- Nice to have: Managed Service Provider (MSP) experience
- Nice to have: ConnectWise
- Nice to have: Ninja
- Nice to have: PRTG
- Nice to have: ITGlue
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