Provide Tier I and Tier II technical support for end users across devices, applications, and workplace technology.
Compensation
Base salary is determined by the candidate’s work location, along with skills, experience, and internal equity. The ranges below reflect the minimum and maximum base pay for each geographic tier: Tier 1 (Baltimore, MD, Washington, DC, and Northern Virginia): $40.11 - $51.41 per hour Tier 2 (New Castle, DE, and Dallas, TX): $33.55 - $40.56 per hour Tier 3 (Los Angeles, CA): $32.13 - $36.95 per hour Tier 4 (Orlando, FL): $28.73 - $33.04 per hour
Responsibilities
Receive, log, and track user requests through approved phone, email, portal, chat, or walk-up channels
Provide Tier I and, when assigned, Tier II support for accounts, applications, endpoint devices, peripherals, and connectivity
Diagnose incidents, apply approved troubleshooting methods, and resolve requests within assigned authority
Provide first- and second-line technical support in a Managed Service Provider environment, handling Windows and Microsoft 365 issues, email delivery, DNS, and basic network troubleshooting.
Responsibilities
Provide first- and second-line technical support to clients in an MSP environment
Manage and resolve 10–15 support tickets per day
Troubleshoot Windows desktops, laptops, applications, peripherals, and common user issues
Provide technical support for Microsoft 365 (Exchange Online, Outlook, Entra ID, MFA, user and account issues, email configuration)
Provide technical support for approximately 1,000 end users across a diverse organization, troubleshooting hardware, software, and access-related issues.
Compensation
The pay range for this position is $20.00 - $23.00/hr.
Responsibilities
Support Windows desktops and laptops, printers, mobile devices, Microsoft 365 applications
User account administration
Basic network connectivity
Asset lifecycle management including receiving, staging, inventory, device deployment, hardware refresh, and secure retirement of technology assets
Requirements
Nice to have: Experience supporting Windows-based environments
Nice to have: Experience with user account management and basic network troubleshooting
This Entry-Level PC Technical Support Technician role supports the day-to-day technology needs of a manufacturing facility by ensuring production and office systems remain operational and efficient.
Compensation
The pay range for this position is $23.00 - $24.00/hr.
Responsibilities
Provide hands‑on desktop support for computers, printers, phones, mobile RF devices, and other end‑user hardware
Assist with system installations, configurations, maintenance, and troubleshooting
Support Windows 10, hardware break/fix, Active Directory account management, industrial printer support, inventory tracking
We are seeking a customer-focused Technical Support Specialist to join a high-volume Enterprise Service Desk team. This role serves as the first point of contact for users requiring technical assistance and is responsible for delivering exceptional support to employees, customers, and application users.
Compensation
The pay range for this position is $18.00 - $18.00/hr.
Responsibilities
Serve as the first point of contact for technical support requests, providing friendly and professional customer service
Respond to support requests received through phone calls, email, ticketing systems, and other communication channels
Assist users with password resets, account access issues, network connectivity concerns, and application support requests
Troubleshoot and resolve Level 1 technical issues related to Windows 11, Microsoft 365, user accounts, and other common IT systems
Support end users in accessing and utilizing business-critical applications and services
Requirements
Nice to have: Experience supporting Windows 11 environments
Nice to have: Experience supporting Microsoft 365 applications and services
Nice to have: Previous IT call center or service desk experience
Nice to have: Familiarity with ticketing systems and incident management processes
Nice to have: Experience supporting user account administration and password management
Skills
Engineer/Technical Specialist (Mid – Sr.) | Generation Control Systems Engineering
Engineer/Technical Specialist responsible for intermediate level engineering work and maintaining control system programs, systems, and equipment for AEP generating fleet.
Compensation
$87,633.00 - $128,689.00
Responsibilities
Perform intermediate level engineering work activities and projects
Facilitate and maintain programs/systems/equipment critical to the AEP generating fleet
Support forecasting, planning, installation, and commissioning of enhancements
Troubleshoot issues with site personnel
Requirements
Bachelor's degree in engineering (ABET accredited)
Master's degree in engineering (ABET accredited)
Bachelor’s degree in Engineering Technology with PE license
First point of contact for technology support at The University of Chicago Booth School of Business, providing Tier 1 and some Tier 2 support via phone, email, chat, and walk-in.
Compensation
Pay Range $30.00 - $34.00 hourly
Responsibilities
Receives, logs, prioritizes, and resolves support requests from all channels
Aims to resolve issues at first contact
Escalates unresolved or complex issues to Tier 2 or specialist team
Monitors and manages own open ticket queue
Communicates clearly and professionally with users
Requirements
Vocational training, apprenticeships or equivalent experience
Student Assistant for IT Team - PolandGlobal Wind Service · Szczecin, Poland
Help Desk Support AnalystTEKsystems · Elkhorn, US