Responsible for managing collection of auto loans, personal loans, credit cards and overdrafts by contacting clients telephonically and processing payments.
Evaluate and analyze customer interactions to improve customer experience and satisfaction scores, audit KPIs, develop SOPs, and support quality initiatives.
Compensation
A great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)
Responsibilities
Assist the Quality/Training Manager and Assistant Manager in auditing KPIs for TTEC Operations
Review and evaluate operational procedures, including Customer Service interactions from all communication channels
Coordinate logistics and conduct related audits, including sample selection, documentation, and reporting of results
Facilitate periodic calibration sessions with the Customer Service department and other areas of operations
Assist with administrative functions, including developing SOPs, QSDD, Quality Forms, and coordinating quality recognition programs
Oversee Patient Appointing Services operations and ensure timely, accurate, and customer-focused appointment scheduling in accordance with DHA, DHN-IP, and MTF requirements.
Compensation
The pay rate for this position is $22.93 per hour.
Responsibilities
Manage PAS daily operations, staffing, workload, productivity, and service levels
Oversee inbound and outbound appointment scheduling, cancellations, and rescheduling
Provide outstanding customer support for Liberty, handling high-volume inbound calls, resolving inquiries, processing payments, and addressing service requests.
Responsibilities
Manage high-volume inbound calls, efficiently addressing customer inquiries and resolving concerns related to billing, service requests, and account issues
Process payments, credit card transactions, and applications for new utility service, ensuring accuracy and timeliness
Generate and manage service orders, providing customers with updates on service requests
Maintain accurate records of customer interactions and transactions, ensuring a high level of attention to detail
Handle routine cash drawer management and balance transactions at the end of each day
Serve as the first point of contact for customers beginning their vehicle-buying journey, providing information, scheduling appointments, and managing follow-up to support sales and customer experience.
Responsibilities
Respond promptly to customer inquiries through phone, internet, text and live chat channels
Schedule and confirm customer appointments for the sales team
Provide accurate and helpful information regarding vehicles, features and dealership services
Present initial financing options based on customer needs
Maintain consistent follow-up with prospects who are not yet ready to purchase or who miss scheduled appointments
Requirements
Nice to have: experience in customer service, sales, call center, hospitality or a related field
The Patient Appointing Services (PAS) Manager oversees Patient Appointing Services operations and ensures timely, accurate, and customer-focused appointment scheduling in accordance with DHA, DHN-IP, and MTF requirements.
Compensation
The pay rate for this position is $22.93 per hour.
Responsibilities
Manage PAS daily operations, staffing, workload, productivity, and service levels.
Oversee inbound and outbound appointment scheduling, cancellations, and rescheduling.
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