Join our team as a ServiceNow Systems Administrator and help ensure the reliable day-to-day operation and continuous improvement of our ServiceNow platform. This is a 6-month contractual position with the possibility of renewal.
Responsibilities
Administering and supporting the ServiceNow platform, including resolving incidents, user issues, service requests, and escalations.
Supporting and maintaining ServiceNow ITSM, ITOM Discovery/CMDB, IT Asset Management, and Service Catalog functionality.
Configuring and enhancing catalog items, workflows, notifications, Client Scripts, Business Rules, Script Includes, metrics, and other platform components.
Creating and maintaining ServiceNow reports and dashboards to support operational visibility.
Documenting system configurations, platform changes, processes, and support procedures.
Requirements
Nice to have: JavaScript
Nice to have: ServiceNow scripting
Nice to have: ServiceNow Certified System Administrator (CSA)
Lead design and development of solutions across the ServiceNow platform, managing end-to-end implementations, integrations, and continuous improvements across multiple business domains.
Responsibilities
Lead design and development of solutions across the platform
Work closely with business stakeholders to understand requirements, prioritize features, and deliver scalable solutions
Ensure platform compliance, data integrity, and security across implementations
Drive integration strategies with enterprise systems using REST/SOAP APIs, Integration Hub, MID Server, and third-party connectors
Research and create POCs, technical design documents, deployment plans and Test cases
Requirements
BE/ BTech, ME/MTech/ BCA/MCA
Nice to have: Strategic Portfolio Management (SPM)
Functional and technical bridge between business stakeholders and the ServiceNow platform, responsible for designing, configuring, enhancing, and supporting solutions across Customer Service Management, Manufacturing Commercial Operations, and Sales and Order Management.
Responsibilities
Translate customer service, asset management, contracts management, and entitlement-related requirements into scalable ServiceNow workflows, custom applications, and integrations
Partner with Sales, Field Service, Customer Care, Manufacturing, and other IT teams to improve customer experience, order accuracy, and service efficiency
Act as a subject-matter expert and escalation point for production support
Design and support integrations between ServiceNow and other systems
Configure and enhance CSM, MCO, and SOM modules
Requirements
Bachelor's degree in Information Systems, Computer Science, Engineering, Business, or a related field
Nice to have: ServiceNow Certified Implementation Specialist – Sales and Order Management (SOM)
Nice to have: ServiceNow Certified Application Developer (CAD)
Nice to have: ServiceNow Certified Implementation Specialist – Customer Service Management (CSM)
Nice to have: ServiceNow Certified System Administrator (CSA)
Functional and technical bridge between business stakeholders and the ServiceNow platform, designing, configuring, enhancing, and supporting solutions across CSM, MCO, and SOM.
Responsibilities
Translate customer service, asset management, contracts management, and entitlement-related requirements into scalable ServiceNow workflows, custom applications, and integrations
Partner with Sales, Field Service, Customer Care, Manufacturing, and other IT teams to improve customer experience, order accuracy, and service efficiency
Design and support integrations between ServiceNow and other systems, including Salesforce, on-premise applications, and databases
Configure and enhance CSM, MCO, and SOM modules
Build custom scoped applications using Flow Designer, Workflow Studio, Business Rules, Script Includes, UI Policies, Client Scripts, UI Builder / Workspaces, and Service Portal
Requirements
Bachelor's degree in Information Systems, Computer Science, Engineering, Business, or a related field
Nice to have: ServiceNow Certified Implementation Specialist – Sales and Order Management (SOM)
Nice to have: ServiceNow Certified Application Developer (CAD)
Nice to have: ServiceNow Certified Technical Architect
Design, configure, develop, and support ServiceNow IRM solutions to help organizations manage risk, compliance, controls, audits, and governance processes effectively.
Responsibilities
Design, configure, develop, and enhance ServiceNow IRM/GRC solutions based on business and regulatory requirements.
Implement and support ServiceNow IRM modules including Policy & Compliance Management, Risk Management, Audit Management, and Vendor Risk Management.
Configure risk registers, control frameworks, risk assessments, compliance testing, issue management, and remediation workflows.
Develop and customize ServiceNow applications, business rules, client scripts, script includes, UI policies, and workflows.
Configure IRM data models, indicators, controls, authority documents, risk statements, and compliance frameworks.
Requirements
Bachelor's degree in Computer Science or related field
Nice to have: ServiceNow Vendor Risk Management (VRM)
Nice to have: ServiceNow Business Continuity Management (BCM)
Nice to have: Operational Risk Management
Nice to have: Enterprise Risk Management frameworks
Support, maintain, and enhance enterprise ServiceNow environments for the Northern Territory Government.
Responsibilities
Design, develop, configure, and maintain ServiceNow applications and modules
Develop workflows, Service Catalogue items, and self-service capabilities
Maintain platform alignment with ServiceNow best practices
Develop custom applications and reusable platform components
Develop and maintain Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions, Flow Designer workflows, Service Portal and Employee Centre components
Requirements
Relevant tertiary qualifications
Nice to have: ServiceNow Automated Test Framework (ATF)
Junior ServiceNow Developer responsible for developing and configuring ServiceNow applications and integrations within the IT Service Management engineering team.
Responsibilities
Develop custom ServiceNow applications, forms, modules, and workflows
Design and optimize automated processes for Incident, Problem, Change, and Request Management
Integrate ServiceNow with external systems via REST/SOAP APIs and middleware
Identify and resolve performance bottlenecks and troubleshoot issues
Ensure compliance with security protocols and audit requirements
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