Lead a multidisciplinary regional service delivery team to deliver workplace technology services across Western Canada, driving service excellence, automation, and employee experience.
Compensation
Salary range (but not limited to):
128,300 - 156,800
Annual bonus target, based on the base salary, with a potential payout of up to double the target (subject to personal and company performance):
15%
Share plan & other savings: up to 12% of salary or even more
Responsibilities
Lead, coach and inspire a multidisciplinary regional service delivery team responsible for onsite and remote technology support
Lead your team in understanding business needs, employee needs and service pain points, effectively translating them into impactful regional strategies and concrete improvement opportunities
Detail and execute the regional service roadmap with your team to improve workplace support, service request fulfilment, device lifecycle activities, collaboration technology and onsite technology readiness
Foster a “service ownership mindset” and elaborate data-driven strategies in close collaboration with teams in Service Desk, Workplace Technology, Cybersecurity, Network, Infrastructure, Asset Management and business operations
Build and foster alignment across regional stakeholders around service priorities, execution plans, operational standards and the delivery of a consistent employee experience across offices and remote locations
Requirements
Bachelor’s degree in Information Technology, Computer Science, business administration, service management or a related field, or any equivalent combination of education and experience
Lead and own the end-to-end success strategy for RegScale’s largest and most strategic Federal accounts, serving as the senior escalation point and mentor within the Customer Success organization.
Locations (2)
Knoxville, Tennessee, United States
Washington, United States
Responsibilities
Own the end-to-end success strategy for RegScale’s largest and most strategic Federal accounts, acting as executive sponsor and primary point of contact for C-level stakeholders.
Serve as the senior escalation point for the Customer Success organization, stepping in on the most complex or highest-risk account situations.
Lead customer-facing engagements such as Executive Business Reviews (EBRs), roadmap discussions, and renewal strategy for the strategic segment.
Partner with the VP of Customer Success to set team-wide KPIs for adoption, retention, renewal, and expansion.
Build and continuously refine the scalable playbooks and operating rhythms used by Customer Success Managers and Customer Success Engineers.
Lead end‑to‑end management of complex, high‑revenue bid solicitations for Wholesale Payments, crafting tailored proposals, win themes, and executive summaries.
Responsibilities
Review and analyze high‑profile bid solicitation documents
Identify and address potential bid issues
Establish project timelines and priorities
Conduct client research
Develop agenda and internal timelines
Requirements
Bachelor’s degree in English, journalism, marketing or equivalent education
Nice to have: Master’s degree in English, journalism, communication or related field
Serve as a subject matter expert in digital marketing for hi tech clients using strong English communication and advanced skills in MS Excel to drive data informed campaigns.
Responsibilities
Design and execute digital marketing initiatives tailored to hi tech products and services to support measurable pipeline growth and brand visibility across defined markets.
Analyze campaign performance data using MS Excel to generate detailed reports and actionable insights that help optimize budget allocation and audience targeting.
Coordinate with internal marketing sales and product teams to align digital tactics with business priorities and ensure consistent messaging across all online touchpoints.
Develop clear and compelling digital content briefs that support search social and email campaigns while ensuring accurate representation of complex hi tech offerings.
Monitor key performance indicators for web traffic engagement and conversion to identify opportunities for continuous improvement in digital channels.
Provide high-level executive and administrative support to the Chief Information Officer, managing calendars, communications, meetings, and administrative operations.
Compensation
UMass Boston expects to pay within an approximate range between $71,200 and $106,800 for this position.
Responsibilities
Manage the CIO’s calendar and scheduling priorities
Coordinate executive communications and reports
Support governance and committee meetings
Track action items and deadlines
Serve as liaison between the Office of the CIO and university stakeholders
Lead and manage the centralized IT Service Desk, ensuring timely delivery of IT services, incident resolution, and continuous improvement of support operations.
Compensation
$74,000 to $125,800 annually
Responsibilities
Manage day-to-day operations of IT service desk including ticket assignment, escalation and resolution
Develop, implement and maintain KPIs and SLAs focusing on response and resolution times
Manage the Service Desk team, including staffing, recruitment, training and performance management
Monitor ticket and service desk phone queues to ensure SLA compliance
Recruit, train, develop and mentor service desk staff
Requirements
Bachelor’s degree in information technology or related field
Own Level 2 end-user support for PCs, printers, peripherals, desktop software, related corporate applications, and iDevices across boutiques, offices, and warehouses
Take accountability for service KPI performance, including response time, resolution time, service quality, and user satisfaction
Design, enhance, and continuously improve the end-user support experience
Lead continuous improvement initiatives in troubleshooting, incident handling, and support processes for PCs and iDevices
Monitor and support device preparation and kitting activities for PCs, peripherals, and iDevices
Requirements
Bachelor’s degree or equivalent in Information Technology, Computer Science, or a related field
As a Project Manager Internal Communications, you manage communication projects that connect employees with key topics, ensuring messages are clear, targeted, and effective.
Responsibilities
Take on responsibility for various internal communication projects from idea to implementation, specifically the launch of the new intranet platform as well as regular townhalls and engagement events.
Develop communication concepts and plans for global and local initiatives, changes, and strategically relevant topics.
Coordinate involved stakeholders, maintain timelines, and ensure high-quality implementation.
Responsible for the internal communication plan and ensuring content is delivered via appropriate channels and formats.
Collaborate with different teams and functions within IWC.
Requirements
Nice to have: Experience in an international corporate environment
Lead and oversee Workday client engagements across the United States, ensuring client satisfaction, engagement success, delivery quality, and overall relationship management.
Compensation
The expected pay range for this position is $150,000.00 - $190,000.00 USD annually, based on the candidate's qualifications and experience.
Responsibilities
Serve as the primary point of contact and trusted advisor for assigned client engagements.
Build and maintain strong client relationships, ensuring high levels of client satisfaction and engagement success.
Oversee the successful delivery of Workday implementations, optimization projects, and ongoing support engagements.
Partner with Project Managers, consultants, and client stakeholders to ensure project objectives, timelines, and deliverables are achieved.
Monitor overall engagement health, proactively identifying and addressing risks, issues, and resource constraints.
Requirements
Bachelor's degree in Business, Information Systems, Human Resources, Computer Science, or a related field.
Nice to have: Workday Project Manager Certification
The Manager of IS Project Management and Professional Services will be responsible for leading and overseeing the delivery of complex projects within the organization. The manager will lead the project management and professional services team while setting clear goals and objectives for team members.
Compensation
Pay Range $57.50 - $86.25
Responsibilities
providing leadership and mentorship to the project management and professional services team
ensuring projects are completed on time, within budget, and to the desired level of quality
communicating project updates and progress to relevant parties, including all stakeholders
developing and implementing project management strategies, processes, and best practices
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