Referso Jobs

Account Manager - Existing Customers

Shiftmove GmbH · Posted Nov 11, 2026

Open

Germany
Full-time · Senior
2–4 years

Apply with Referso

Account Manager - Existing Customers

Shiftmove GmbH · Posted Nov 11, 2026

Open

Germany
Full-time · Senior
2–4 years

Apply with Referso

Customer Success Manager

Ideals · Posted Nov 11, 2026

Open

Remote, Ukraine
Remote
Full-time · Mid
2+ years

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Lead relationships with Ukrainian and international clients, driving renewals, upsells, and growth for Ideals Virtual Data Room and Ideals Board.

Responsibilities

Onboard new clients and run kick-off trainings
Build long-term relationships through regular contact, account reviews and support
Monitor client activity, spot issues early and drive adoption and retention
Lead renewals, upgrades and new contracts, preparing proposals and supporting materials
Identify upsell and cross-sell opportunities

Requirements

Nice to have: Outbound sales
Nice to have: SDR
Nice to have: BDR
Nice to have: Account Executive
Nice to have: B2B SaaS

Skills

Customer Success Account Management Renewals Upsell Contract Negotiation CRM HubSpot

Account Manager - Germany

LumApps · Posted Nov 10, 2026

Open

Remote, Germany
Remote
Full-time · Mid
3+ years

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The Account Manager is equal parts relationship management, sales, and client satisfaction, responsible for owning a portfolio of accounts, executing renewals contracts, and upsell opportunities.

Responsibilities

Own the renewals process and collaborate with internal resources to develop comprehensive 'win' strategies for renewals
Develop and execute negotiation strategies for medium and large account renewals that maximize contract value while protecting and enhancing customer trust
Identify customer requirements, uncover roadblocks, and demonstrate strong account management and commercial capabilities to drive renewal to on-time closure
Develop innovative ways to retain escalated clients and provide them with viable renewal options, including negotiating pricing and/or contract duration
Identify cross-sell/up-sell opportunities and make them happen

Requirements

Bachelor degree in Economics, Marketing, or similar
Nice to have: experience in a high growth company

Skills

sales account management SaaS German

Customer Success Specialist

EliseAI · Posted Nov 9, 2026

Open

New York City
On-site
Full-time
$65K–$90K per year
1–3 years

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Support the customer success team by onboarding, engaging, and retaining customers on the EliseAI platform.

Compensation

The salary range for this role is $65,000 - $90,000.

Responsibilities

Partner with Customer Success Managers to onboard customers
Develop deep knowledge of the EliseAI platform to guide customers
Proactively engage with customers to drive product adoption
Monitor usage data, feedback, and health metrics
Host and support onboarding webinars and training sessions

Requirements

Nice to have: SaaS
Nice to have: real estate
Nice to have: healthcare

Skills

customer success onboarding engagement retention data analysis product expertise communication

Customer Success Director

RegScale · Posted Nov 9, 2026

Open

Remote, United States +1 more
Remote
Full-time · Manager
8+ years

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Lead and own the end-to-end success strategy for RegScale’s largest and most strategic Federal accounts, serving as the senior escalation point and mentor within the Customer Success organization.

Locations (2)

Knoxville, Tennessee, United States
Washington, United States

Responsibilities

Own the end-to-end success strategy for RegScale’s largest and most strategic Federal accounts, acting as executive sponsor and primary point of contact for C-level stakeholders.
Serve as the senior escalation point for the Customer Success organization, stepping in on the most complex or highest-risk account situations.
Lead customer-facing engagements such as Executive Business Reviews (EBRs), roadmap discussions, and renewal strategy for the strategic segment.
Partner with the VP of Customer Success to set team-wide KPIs for adoption, retention, renewal, and expansion.
Build and continuously refine the scalable playbooks and operating rhythms used by Customer Success Managers and Customer Success Engineers.

Customer Success Manager – Mid-Market

Trackunit · Posted Oct 1, 2026

Open

London, England, United Kingdom
Hybrid
Full-time
3–6 years

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Lead and manage a portfolio of Mid‑Market customers, driving adoption, retention and expansion through data‑driven engagement and strategic partnership with Sales and Product teams.

Responsibilities

Own your Mid‑Market portfolio: manage end‑to‑end customer engagement across assigned accounts, including onboarding alignment, adoption, value realisation, and renewal readiness.
Develop and execute customer success plans: align customer goals with Trackunit’s value drivers, define measurable outcomes, and maintain clear actions that connect adoption and value to business impact.
Drive product adoption and IrisX credit consumption: position relevant use cases, track usage against defined targets, identify adoption gaps, and proactively help customers increase the value they gain from our solutions.
Identify and progress CSQLs: connect customer value realisation to expansion opportunities and work closely with Sales to progress qualified leads into commercial outcomes.
Monitor customer health and protect retention: identify risks early, proactively mitigate downsell and churn, and ensure active risks have a defined mitigation plan and clear next steps.

Skills

CRM systems Planhat data‑driven decision making

Manager, Customer Outcome Management

499231 · Posted Nov 5, 2026

Open

Remote, United States
Remote
Full-time · Manager
$70K–$80K per year
4+ years

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Lead the Customer Outcome Management team to drive retention, adoption, and satisfaction across FMX’s post-implementation book of business.

Compensation

The base salary range for this position is expected to be $70,000-80,000. This position is also eligible for a Company Performance Bonus.

Responsibilities

Recruit, develop, mentor, retain, and directly manage the Customer Outcome Manager team
Own retention, adoption, and satisfaction outcomes across the COM book of business
Conduct weekly one-on-ones with direct reports to review account health, renewals, and professional development
Conduct bi-annual performance reviews and support ongoing coaching and skill-building
Serve as the point of escalation for at-risk accounts and complex customer situations

Skills

customer success account management SaaS retention adoption coaching Salesforce

Account Manager - Existing Customers

Account Manager - Existing Customers

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