Lead the next evolution of Chipotle Rewards and build a loyalty ecosystem that drives growth and engagement across digital and restaurant channels.
Compensation
A reasonable estimate of the current base salary range for this position is $300,000-$375,000. You are also eligible for annual cash bonuses and equity awards based upon performance and other factors.
Develop and execute Customer Relationship Management (CRM) strategies that enhance customer retention, loyalty, and engagement through data-driven campaigns, customer journey optimization, and personalized communications that support business growth objectives.
Responsibilities
Lead process optimization initiatives and system enhancements to improve customer experience and operational efficiency.
Design and develop customized reports, dashboards, and tracking tools to provide performance visibility and support data-driven decision-making.
Collaborate with cross-functional stakeholders to identify, resolve, and prevent customer experience issues, driving customer satisfaction and retention.
Generate ad hoc and recurring CRM reports and insights to support business objectives and program delivery.
Monitor Customer Satisfaction (CSAT) performance, identify improvement opportunities, and drive initiatives to achieve organizational targets.
We are seeking a skilled Business Analyst with a strong background in business process modelling and notation to gather requirements, create specifications, and collaborate with development teams.
Responsibilities
Gather and analyse business requirements for service provisioning submitted by internal customers (both business and network teams)
Consult with internal stakeholders regarding the capabilities and limitations of existing solutions
Create detailed functional specifications for OSS systems and provide accurate effort estimations
Collaborate closely with development teams and coordinate implementation efforts
Support planning and execution of QA and UAT processes, including test case definition
The Senior Manager, Customer Success is responsible for leading the day-to-day execution of customer success strategies that drive customer satisfaction, retention, and long-term growth.
Responsibilities
Lead and manage the Customer Success team, providing coaching, development, and performance management.
Serve as the primary operational bridge between customer success, sales, operations, and business development teams.
Execute customer success strategies that align customer goals with organizational objectives.
Develop, implement, and continuously improve customer success processes and SOPs
Monitor customer health metrics, satisfaction scores, and service performance indicators.
Lead the development and execution of a group-wide CRM strategy across multiple automotive brands, managing customer data, lead generation, and dealer network compliance.
Responsibilities
Develop and implement a group-wide CRM strategy
Create customer lifecycle programmes
Define CRM standards and best practices
Align CRM activities with sales, marketing, fleet, and aftersales objectives
Maintain accurate customer, fleet, dealer, and prospect databases
Develop the product strategy for experiences & capability that help acquire & engage members, with a focus on seamless experiences from acquisition to ongoing member engagement that serve new & diverse audiences and drive monetization growth.
Lead the conceptualization, experimentation, development, and delivery of innovative new features working in collaboration with external and internal stakeholders across the business.
Drive analysis to drive decision making partnering with data and analytics team members.
Collaborate with Marketing and Commercial partners to align on outcomes, target metrics, and key use cases.
Translate business needs into actionable requirements, experimentation plans, and product briefs.
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