Provide technical support to associates, troubleshoot IT incidents, manage hardware/software inventory, and maintain system security.
Responsibilities
Provide courteous, timely, professional, and technically proficient customer service to associates
Respond to incidents and problems following established IT Service Management processes and procedures
Resolve technical problems through detailed, methodical troubleshooting and analysis
Document troubleshooting steps and resolution details in incidents and problems for use in a common knowledgebase
Configure workstations with the standard company computer image, install and configure print drivers, and install software to meet specialized workstation requirements
Requirements
Associate's degree in Computer Science, Information Technology, Mathematics, Engineering, Business Administration, or a job-related field
We are seeking a Systems Engineer to join our rapidly growing organization. This is a highly technical role providing excellent career development opportunities for the successful candidate.
Responsibilities
Provide remote IT support through a shared inbound call queue, assisting users across multiple clients with a broad range of technical issues.
Work across technologies and support needs, developing a well-rounded skill set that supports continued growth within Atlas Technica.
Use of a ticketing system to manage support queries
Maintain documentation and comply with rules and guidelines of the organization
A customer-facing engineering role ensuring the successful deployment of Laminar technology pilots in the Food and Beverage sector, driving execution, adoption, and satisfaction at customer sites.
Responsibilities
Deliver technology overviews, resolve customer queries, and support sales by leading technical discussions with customer teams
Guide process engineers on product use, insights, results, and best practices for hardware installation in Food and Beverage plants
Collaborate with IT/OT teams on network integration (IP setup, PLC, DMZ, Cloud connectivity)
Advise quality teams on validation methods, sample size, and testing timelines
Drive SAT certificate signoff with positive customer testimonials
Project services team responsible for managing new project work related to DataPower, including design, implementation, deployment and troubleshooting support for application teams.
Responsibilities
Provide architectural consultation, support, mentoring, and guidance to project teams, solution architects and developers
Engage with project & client teams and provide subject matter expertise
Own the RFS/project assigned and deliver the work as per the plan
Requirements
Bachelor's Degree in Information Technology, Computer Science or related field
Master's Degree in Information Technology, Computer Science or related field
Provide dedicated onsite IT support and technical assistance to users within the assigned client environment.
Responsibilities
Provide dedicated onsite IT support and technical assistance to users within the assigned client environment
Manage and resolve support requests through the organization’s ticketing system
Troubleshoot end-user issues involving Microsoft Windows, Microsoft Office, desktops, laptops, mobile devices, peripherals, and related workplace technologies
Administer and support Microsoft 365 environments, including Exchange Online, SharePoint Online, Microsoft Intune, Microsoft Teams, and Microsoft Entra ID
Support Microsoft Windows Server, Active Directory, Group Policy, identity, access, and endpoint-management technologies
Analyze real‑time alerts, investigate network traffic, detect and respond to threats, and support incident response and threat hunting at a Security Operations Center.
Responsibilities
Monitor and analyze real‑time alerts from SIEM and other security tools
Investigate network traffic, interpret logs, and analyze packet captures
Detect, investigate, and alert on possible attacks, intrusions, anomalous activity, and misuse
Correlate information from sources across the enterprise to build situational awareness
Investigate phishing emails
Requirements
Bachelor’s degree in Computer Science, Information Security, Information Technology, or Cybersecurity
Nice to have: Hands‑on experience with SIEM platforms or log management systems
Nice to have: Experience as Systems Administrator, Network Administrator, Systems Engineer, or Network Engineer
Nice to have: Malware analysis
Nice to have: Knowledge of buffer overflow, mobile code, cross‑site scripting, PL/SQL injections, race conditions, covert channels, replay attacks, return‑oriented attacks, malicious code
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