Provide onsite and remote technical support for hardware, software, and connectivity issues, troubleshoot and resolve end‑user problems, and maintain IT assets.
Compensation
The pay range for this position is $15.00 - $25.00/hr.
Responsibilities
Provide onsite and remote technical support for hardware, software, and connectivity issues.
Diagnose and resolve problems involving desktops, laptops, printers, mobile devices, and peripheral equipment.
Install, configure, deploy, and maintain Windows and macOS devices.
Support Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint.
Manage user accounts and permissions within Active Directory and related enterprise systems.
Requirements
Nice to have: Device imaging and deployment solutions such as SCCM, MECM, or Windows Autopilot
Nice to have: macOS devices
Nice to have: Mobile Device Management (MDM) platforms such as Intune, Jamf, Ivanti/MobileIron, or AirWatch
Nice to have: iOS and iPhone devices
Nice to have: Virtual Desktop Infrastructure (VDI) environments
Provide help desk support for manufacturing and office staff in the Caro region, troubleshooting hardware, software, and network issues, managing user accounts, and documenting resolutions.
Locations (5)
Caro, Michigan, United States
Marlette, Michigan, United States
Millington, Michigan, United States
Akron, Michigan, United States
Cass City, Michigan, United States
Compensation
Salary Range: $48,000 - $75,000 depending on experience
The Field Support Specialist / IT Support Specialist serves as Dorman's onsite technology representative and is responsible for delivering exceptional end-user experiences while supporting enterprise technology initiatives, facility operations, and business-critical systems.
Compensation
The US base salary range for this full-time position is $20.14 to $27.26. This role is also eligible for a bonus.
Responsibilities
Support endpoint devices, workplace technology, warehouse technologies, printers, scanners, RF devices, telephony, and conferencing solutions.
Perform equipment deployment, replacement, refresh, and lifecycle activities.
Resolve incidents and fulfill service requests according to established service levels.
Provide hands‑on support for infrastructure, networking, security, and application teams.
Participate in office moves, facility expansions, technology refreshes, acquisitions, warehouse projects, and infrastructure deployments.
Requirements
Associate degree in Information Technology or related field preferred
Provide help desk support to manufacturing and warehouse environments, troubleshooting desktop, laptop, printer, and peripheral issues, managing user accounts, and documenting resolutions.
Provide help desk support for manufacturing and warehouse environments, troubleshooting desktop, laptop, printer, and peripheral issues, managing user accounts, and supporting shop floor devices.
Compensation
Salary Range: $44,000 - $69,000 depending on experience
Responsibilities
Walk users through basic software steps for email, ERP, and timekeeping systems.
Answer incoming support calls, emails, and tickets from plant and office staff.
Troubleshoot desktop, laptop, printer, and peripheral issues.
Reset passwords and manage user accounts in Active Directory.
Set up and image workstations for new hires and replacements.
Requirements
High school diploma or equivalent
Nice to have: manufacturing or warehouse environments
Supports Field Services by ensuring inventory, parts, customer equipment, and technology assets are properly received, tracked, configured, staged, and deployed.
Responsibilities
Configure, image, test, and stage desktops, laptops, thin clients, and network equipment for deployment to cb20 customers.
Maintain accurate asset records and inventory data within cb20 systems and customer asset management tools.
Track equipment throughout its lifecycle, including receiving, deployment, returns, repairs, and disposal.
Verify equipment configurations, licensing, and functionality prior to shipment or deployment.
Perform inventory audits and support asset reconciliation efforts to ensure inventory accuracy.
Requirements
High school diploma or equivalent
Associate degree in Information Technology, Computer Science, Logistics, Supply Chain Management, or a related field
Desktop SupportTEKsystems · Waco, US
IT Support SpecialistDorman Products · Portland, US
Warehouse Operations & Configuration Techniciancb20 · Malta, US