A backend operations role focused on tracking unfulfilled, delayed, and stuck orders across a brand portfolio to resolve fulfillment issues before they become customer complaints.
Locations (2)
Malaysia
Philippines
Compensation
Competitive salary based on experience
Responsibilities
Monitoring fulfillment and delivery status across all active orders to ensure shipments go out on time and on schedule
Proactively tracking all unfulfilled orders — with particular attention to orders pending between 30–180 days — driving each one to a clear resolution
Identifying delayed, stuck, missed, or partially fulfilled orders and coordinating the appropriate fix — whether that's a reshipment, refund, or escalation
Tracking cases where orders contain multiple SKUs but only part of the order has been fulfilled
Escalating fulfillment issues that require refunds, reshipments, or operational decisions to the correct team
Iron Mountain is seeking a skilled Operations Team Lead to manage daily operations of the Logistics Center in a cost-effective way, ensuring both internal and external customer needs are met.
Compensation
Rate: $26-28 per hour.
Responsibilities
Lead daily operational flow by overseeing incoming and outgoing shipments
Meticulously organize merchandise
Maintain accurate warehouse inventory
Collaborate with team members and the Operations Supervisor to foster positive employee relations
Responsable for preparing and delivering digital content for publication on platforms and e-retailers, ensuring approved assets meet technical requirements and are ready for upload.
Compensation
Contrato a término indefinido
Responsibilities
Prepare and deliver digital content for publication on platforms and e-retailers.
Validate that approved assets (such as images, videos, descriptions, specifications, and metadata) meet technical requirements.
Coordinate the organized delivery of materials for channels without automated processes.
Upload and syndicate approved assets, texts, and metadata in assigned automated platforms.
Monitor upload status and coordinate with platform support to resolve incidents.
Requirements
Nice to have: Content syndication platforms
Nice to have: E-retail portals
Nice to have: Coordinating digital content deliveries for different retailers
Nice to have: Digital asset management (DAM) or product catalog tools
Leitet die E‑Commerce‑Operation von der Bestellung bis zur Retoure, steuert Projekte zur Automatisierung und Systemintegration und berichtet direkt an den Director Operations.
Compensation
1.500 € persönliches Budget/Jahr
Responsibilities
Führen der E‑Commerce‑Operation
Steuern von Projekten zur Automatisierung und Systemintegration
Oversight of day-to-day operations of the website, ensuring all site initiatives are successfully executed according to established timelines and best practices. Driving merchandising strategies for the channel using site analytics to enhance customer experience.
Responsibilities
Leverage understanding of web design principles, technical capabilities, consumer behavior, and operational processes to develop and drive website strategies to increase conversion and improve customer experience.
Collaborate with Engineering, Creative, Marketing, Merchandising, and Site Management teams to execute critical site enhancements, product launches, and promotional campaigns.
End-to-end project management of seasonal product and features.
Troubleshoot and/or escalate website issues and see them through to resolution.
Proactively review the site with a customer-first mindset, identifying operational and customer experience problems, and suggesting and delivering solutions.
Lead and continuously improve the customer journey across the growing digital healthcare business, managing customer experience and e-commerce operations.
Responsibilities
Own day-to-day performance of Customer Experience function across phone, chat, email, and other support channels
Lead, coach, and develop Customer Experience representatives and team leads
Ensure appropriate staffing, scheduling, coverage, and escalation processes
Maintain high standards for response times, resolution quality, accuracy, and overall customer satisfaction
Serve as senior escalation point for complex customer and patient issues
Wir zahlen über die gesetzlichen Vorgaben hinaus für alle Pflicht- und freiwilligen Praktika den Mindestlohn. Wir bieten sowohl für freiwillige – als auch Pflichtpraktika eine Vergütung von 2.530 Euro.
Responsibilities
Stakeholder- & Schnittstellenmanagement mit internen und externen Partner:innen
Produktmanagement & Marketing bei Produkteinführungen und Weiterentwicklung
E-Commerce & Kundenaktivitäten bei Bestell- und Zahlungsprozessen
Markt-, Wettbewerbs- & Preisanalysen durchführen
Customer Relationship Management bei Kundenveranstaltungen und Reklamationsbearbeitung
Requirements
Bachelor's degree in Business Administration, Economics, or Oecotrophology
Lead the Pricing Excellence team to drive market price sharpness, design scalable operational frameworks, and lead end-to-end projects across product and engineering teams to eliminate operational waste and maximize profit recovery.
Responsibilities
Lead, recruit, and manage a growing operations team
Mentor and coach team members to transition from strong execution to independently owning modules
Serve as the core liaison between Operations, Product, and Engineering teams to optimize the requirement planning process
Lead the continuous monitoring of key competitors' strategies
Drive the implementation of complex discount models and pricing features
Requirements
Nice to have: high stress tolerance
Nice to have: weekend live risk management
Nice to have: synthesizing fragmented operational signals
Lead Coupang’s expansion in Taiwan by managing the Pricing Excellence team and driving market price sharpness, scalable operational frameworks, and end-to-end projects across product and engineering teams.
Responsibilities
Lead and manage a growing operations team
Serve as liaison between Operations, Product, and Engineering teams
Lead continuous monitoring of key competitors' strategies
Drive implementation of complex discount models and pricing features
Manage large-scale item/account pre-warming and automated matching frameworks
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