Provide Level 1 technical support to users via phone, email, or chat, including troubleshooting hardware and software, resetting passwords, and escalating issues.
Compensation
$37,440 per year
Responsibilities
Provide general IT end‑user support
Utilize excellent customer service skills
Interact via telephone, e‑mail, chat, and one‑on‑one with customers to diagnose technical issues
Provide first‑level support including resetting passwords and troubleshooting hardware and software
Escalate unresolved issues to the next level of support
Provide Level 1 technical support to users via phone, email, or chat, troubleshooting hardware and software issues and ensuring proper ticket documentation.
Compensation
$37,440 per year
Responsibilities
Provide general IT end‑user support
Utilize excellent customer service skills and exceed customers’ expectations
Interact via telephone, e‑mail, chat, and one‑on‑one with customers to identify and diagnose technical issues
Provide first‑level support including resetting passwords, troubleshooting hardware remotely, troubleshooting software, and answering how‑to questions
Escalate unresolved issues to the next level of support with strong supporting documentation
Provide Level 1 technical support to English and Spanish speaking users, handling requests via phone, email, or chat, and escalating unresolved issues while maintaining documentation and meeting performance metrics.
Compensation
$18 per hour
Responsibilities
Provide general IT end‑user support
Utilize excellent customer service skills and exceed customers’ expectations
Interact via telephone, e‑mail, chat and one on one with customers to identify and diagnose technical issues
Provide first level support including resetting passwords, troubleshooting hardware remotely and software
Properly escalate unresolved issues to the next level of support
Answers incoming calls from patients, manages complaints, troubleshoots customer service problems, and provides general information to assist consumers in completing purchases online and over the phone.
Responsibilities
Receive customer input from phone, email, or web submission and create support tickets
Troubleshoot end user issues and determine Tier 1 or Tier 2 resolution
Resolve Tier 1 issues using troubleshooting resolution matrix
Gather information from customers to start case resolutions
Direct inbound service interactions to appropriate technical and sales resources
Answers incoming calls from patients, manages complaints, troubleshoots customer service problems, and provides general information for product purchases online and over the phone.
Responsibilities
Respond to inquiries via phone, email, or web
Create support tickets
Troubleshoot Tier 1 issues
Escalate to Tier 2 when necessary
Conduct database lookup of consumer/patient records
Bilingual (Spanish/English) Service Desk AnalystNewCAI · Remote, US