Lead a multidisciplinary regional service delivery team to deliver workplace technology services across Western Canada, driving service excellence, automation, and employee experience.
Compensation
Salary range (but not limited to):
128,300 - 156,800
Annual bonus target, based on the base salary, with a potential payout of up to double the target (subject to personal and company performance):
15%
Share plan & other savings: up to 12% of salary or even more
Responsibilities
Lead, coach and inspire a multidisciplinary regional service delivery team responsible for onsite and remote technology support
Lead your team in understanding business needs, employee needs and service pain points, effectively translating them into impactful regional strategies and concrete improvement opportunities
Detail and execute the regional service roadmap with your team to improve workplace support, service request fulfilment, device lifecycle activities, collaboration technology and onsite technology readiness
Foster a “service ownership mindset” and elaborate data-driven strategies in close collaboration with teams in Service Desk, Workplace Technology, Cybersecurity, Network, Infrastructure, Asset Management and business operations
Build and foster alignment across regional stakeholders around service priorities, execution plans, operational standards and the delivery of a consistent employee experience across offices and remote locations
Requirements
Bachelor’s degree in Information Technology, Computer Science, business administration, service management or a related field, or any equivalent combination of education and experience
IT Team Lead (Senior L2/L3 Engineer)
Westbourne IT Global Services · Posted Nov 9, 2026
A highly technical and people-focused Studio IT Manager to lead IT for the Manchester studio, ensuring systems, endpoints, and support services are reliable, secure, and aligned to the needs of game development.
Responsibilities
Own the end-to-end delivery of IT services for the Manchester studio
Lead, develop, and manage the Service Desk and Desktop Support teams, including hiring, coaching, 1:1s, performance reviews, and career paths
Define, measure, and report on service levels and customer satisfaction (SLA attainment, first-contact resolution, backlog health, CSAT)
Act as the senior technical escalation point in the studio and lead major incident response
Oversee the full lifecycle of end-user computing, including high-performance workstations, laptops, imaging and deployment, patching, and secure disposal
Own the enterprise-wide Digital Workplace target architecture for a leading European telecom operator, defining strategy, principles, standards, reference architectures and modernization roadmap across end-user computing, endpoint management, Microsoft 365 collaboration, virtual desktops and application delivery.
Responsibilities
Define and evolve the Digital Workplace strategy, target-state architecture and transition roadmaps
Design architecture patterns and guardrails for workplace devices, endpoint management, M365 productivity and collaboration, application delivery, VDI/DaaS, meeting-room technology and service integration
Act as design authority: review solution designs, assess deviations, record architecture decisions and guide solution architects and engineering teams through delivery
Embed Zero Trust, data protection, compliance, accessibility and resilience-by-design into every workplace service
Drive a standard-first, fit-to-standard approach, using Microsoft and vendor capabilities before custom builds
Requirements
Bachelor's degree in IT, Computer Science or a related field
Nice to have: Telco industry experience
Nice to have: Digital Employee Experience platforms such as Nexthink or 1E
Senior technical escalation point for Service Desk across EMEA and APAC, responsible for process improvement, tooling administration, incident response, and cross-functional project leadership.
Responsibilities
Serve as the final technical escalation point within Service Desk for high-severity, high-complexity and business-critical issues
Coordinate major-incident response, communication and post-incident follow-through
Act as consultation point for L1/L2 on complex or unusual cases
Administer and configure Service Desk tooling such as Jira Service Management workflows and automation
Maintain and improve Service Desk procedures, runbooks, escalation paths and knowledge base
Requirements
Bachelor’s degree in Information Technology or related field
Lead, coach, and develop a team of IT support technicians supporting both plant and office users; set clear performance expectations and conduct regular one-on-ones and reviews.
Build and manage support coverage schedules that align to production shifts, including an on-call rotation for after-hours and weekend manufacturing operations.
Lead critical escalations and site-level IT incidents while maintaining primary accountability for team leadership, service delivery, and operational performance.
Recruit, onboard, and train new team members; identify skill gaps and build development plans that grow the team’s capability.
Own the site’s IT service desk: ticket intake, triage, prioritization, escalation, and resolution against defined service level targets.
Requirements
Bachelor's degree in Information Technology, Computer Science, Information Systems, or related field
Compliance Testing Officer – Cyber, Tech & EUC Risk. Responsible for executing critical compliance testing and assurance activities, with a focus on Cybersecurity, Technology controls, and End-User Computing (EUC).
Responsibilities
Perform independent, full-scope, and targeted compliance tests on technology and cybersecurity controls to assess their design and operating effectiveness.
Conduct regular and comprehensive technology and cyber risk assessments, documenting findings and recommendations to reduce risk exposure.
Assess and test risks associated with End-User Computing (EUC), and IT enabaled Smart Solution (ITeSS) focusing on its principles, cycles and overall governance.
Independently evaluate technology and cyber risks within the business to ensure they are within the acceptable risk appetite.
Build and maintain effective engagement with the 1st Line of Defense, business partners, and other key stakeholders to understand their risk profiles.
IT Team Lead (Senior L2/L3 Engineer)NewWestbourne IT Global Services · Alameda, US
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Product Manager, DEX Platform, MSPTeamViewer Germany GmbH · Austin, US