The role involves ensuring accurate tracking and efficient movement of international airfreight shipments through gateway operations, working closely with airlines and internal teams.
Locations (2)
Miami, Florida, United States
Jersey City, New Jersey, United States
Compensation
Base pay is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles.
Responsibilities
Monitor international airfreight shipments and track departure and arrival activity
Follow up with airlines to confirm shipment movements, investigate delays, and resolve discrepancies
Maintain accurate shipment records, tracking information, and operational updates in internal systems
Monitor master air waybill information and ensure shipment details are accurate and complete
Communicate shipment updates, delays, and discrepancies to Operational Care and destination teams
Lead and coach the Perishables Customer Care team to deliver consistent operational excellence, manage workload, resolve escalations, and meet customer service goals.
Responsibilities
Lead and coordinate the team’s daily activities, distributing and prioritizing work so customer requirements are met on time.
Provide guidance, coaching and regular feedback to team members, promoting accountability, collaboration and continuous development.
Monitor team performance and service quality, identifying improvement opportunities and implementing corrective actions when needed.
Act as the first point of escalation for complex customer or operational issues, keeping customers and internal stakeholders informed.
Drive proactive customer communication, retention and profitability through timely responses to capacity requests, upselling and promotion of KN products.
Independently manage export operations for reefer cargo, acting as the central link between clients, carriers, and internal teams to ensure high-quality logistics service.
Responsibilities
Independently manage all customer communication and handle the complete export process for reefer cargo
Arrange pre-alerts, customs clearance, on‑carriage deliveries, coordinate billing instructions and arrange gas measurements
Communicate closely with customers, shipping lines, trucking partners, and internal departments
Proactively monitor operational performance and customer KPIs, continuously identifying and driving improvements
Ensure efficient, accurate administrative processes and prevent errors through structured, detail-oriented work
Coordinate export shipments and manage sea freight operations for Kuehne+Nagel.
Responsibilities
Coordinate export shipments, including carrier bookings, transport arrangements and the preparation of all required documentation.
Communicate directly with customers, providing proactive shipment updates and ensuring that requirements relating to transit times, carrier selection and routing are met.
Monitor shipments throughout their journey, resolving deviations and escalating operational issues when necessary.
Assess customer enquiries, prepare quotations in line with corporate pricing guidelines and identify relevant upselling opportunities.
Maintain accurate and timely shipment, customer and financial information within our operational and business process automation systems.
Manage day-to-day gateway operations to ensure efficient and reliable movement of air freight through the network and optimize carrier capacity utilization.
Compensation
The target base salary range for this position is between $70,000 and $80,000.
Responsibilities
Manage day-to-day gateway operations to ensure efficient and reliable movement of air freight through the network.
Optimize the utilization of procured air freight capacity to maximize operational and commercial performance.
Procure spot market capacity when required to meet customer demands and service commitments.
Ensure compliance with carrier requirements, aviation security regulations, safety standards, and company policies.
Coordinate inbound and outbound freight activities, ensuring timely and cost-effective cargo movement.
Support ocean export operations by preparing freight quotes, booking international ocean shipments and coordinating carrier schedules, shipping deadlines and trucking arrangements.
Compensation
Compensation: $60,000-$65,000
Responsibilities
Communicate with customers to understand ocean export shipment requirements
Book international ocean freight shipments with carriers and enter booking details in AS400
Confirm and communicate vessel schedules and shipping deadlines
Track port and rail receiving deadlines and export documentation
Cross-check shipment and booking information and resolve discrepancies
Requirements
Nice to have: 1+ year of experience in freight forwarding, transportation or supply chain operations
The Operational Key Account Manager (OKAM) is the performance owner of a portfolio of Ascent’s most important key account customers. The role is accountable for end-to-end service performance — SLAs, KPIs, continuous improvement, and cost-to-serve — across the assigned accounts. The OKAM runs the day-to-day operational cadence, owns issue resolution, and ensures Ascent delivers consistent, measurable execution on the commercial commitments made by the Growth KAM.
Compensation
Salary Range: $115,000 - $120,000
Responsibilities
Own Day-to-Day Service Performance — Accountable for SLA/KPI delivery (OTIF, TTFB, claims, win/capture) across the assigned account portfolio; run the weekly and monthly operational cadence with the customer.
Drive Continuous Improvement & Savings — Lead the CI roadmap for each account — identify systemic issues, deliver measurable cost-to-serve and OTIF improvements, and convert performance trends into documented savings.
Lead Root-Cause Analysis & CAPA — Own issue resolution, root-cause investigation, and corrective/preventive action for escalations; close the loop with Operations and the customer on sustainable fixes.
Maintain SOPs & Operational Governance — Design, maintain, and govern the account SOPs; ensure cross-regional consistency and smooth onboarding of new lanes, modes, or scopes awarded by the Growth KAM.
Deliver Performance Visibility via Power BI — Own the customer’s KPI dashboards and scorecards; turn Power BI data into structured performance narratives for internal reviews and customer QBRs.
The Operational Key Account Manager (OKAM) is the performance owner of a portfolio of Ascent’s most important key account customers. The role is accountable for end-to-end service performance — SLAs, KPIs, continuous improvement, and cost-to-serve — across the assigned accounts.
Compensation
Salary Range: $140,000 - $145,000
Responsibilities
Own Day-to-Day Service Performance — Accountable for SLA/KPI delivery (OTIF, TTFB, claims, win/capture) across the assigned account portfolio; run the weekly and monthly operational cadence with the customer.
Drive Continuous Improvement & Savings — Lead the CI roadmap for each account — identify systemic issues, deliver measurable cost-to-serve and OTIF improvements, and convert performance trends into documented savings.
Lead Root-Cause Analysis & CAPA — Own issue resolution, root-cause investigation, and corrective/preventive action for escalations; close the loop with Operations and the customer on sustainable fixes.
Maintain SOPs & Operational Governance — Design, maintain, and govern the account SOPs; ensure cross-regional consistency and smooth onboarding of new lanes, modes, or scopes awarded by the Growth KAM.
Deliver Performance Visibility via Power BI — Own the customer’s KPI dashboards and scorecards; turn Power BI data into structured performance narratives for internal reviews and customer QBRs.
Requirements
Bachelor’s degree in Supply Chain Management, Logistics, Operations Management, Industrial Engineering, or a related field
Coordinating the safe, compliant, and efficient movement of materials, equipment, and project cargo across domestic and international supply chains for the Surface Pressure Systems team.
Locations (3)
Newcastle upon Tyne, Tyne and Wear, United Kingdom
Aberdeen, Aberdehire, United Kingdom
Nailsea, Somerset, United Kingdom
Responsibilities
Coordinating domestic and international shipments across air, ocean, road, courier, and multimodal transportation networks.
Managing end-to-end shipment execution, from booking through to final delivery.
Monitoring transportation milestones and proactively addressing potential delivery risks.
Expediting critical shipments to support customer commitments and project requirements.
Collaborating with freight forwarders, carriers, customs brokers, and logistics providers to ensure successful shipment execution.
Supporting import and export customs activities across multiple business units.
Reviewing customs documentation and working with brokers to facilitate timely customs clearance.
Preparing, validating, and reviewing customs declaration data, including tariff classifications, customs values, and origin information.
Supporting customs special procedures such as Inward Processing Relief (IPR), Temporary Admission, Returned Goods Relief (RGR), Customs Warehousing, and Transit Procedures.
Maintaining customs records, authorisations, and supporting documentation in line with regulatory requirements.
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