The Senior Team Lead, IT Data Centre Operations is an entry level management role, responsible for collaborating to set standards and ensures the delivery of services to clients for a 24 x 7 x 365, Network Operations Centre that provides remote level I and level II technical support to users worldwide.
NTT DATA provides a reasonable range of compensation for U.S.-based positions. The starting pay range for this role is $26/hr to $34/hr. Actual compensation will depend on a number of factors, including the candidate’s relevant experience, technical skills, and other qualifications.
- Supervises and provides technical guidance for 24/7 technical staff and develops training plans for NOC teams and facilitates cross-training and peer mentoring.
- Ensures approved policies, standards and procedures are followed in the NOC.
- Operates as any lower-level NOC Technician; responsible for assuming the workload and shift requirements for personnel if required.
- Manage scheduling for Network Operations teams.
- Oversees and monitors the performance of assigned computing systems through subordinates; ensures systems are managed to client SLA requirements.
- Bachelor’s degree or equivalent in Information Technology or Technology Engineering or related field.
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