- Noida, Uttar Pradesh, India
- 8+ years
Technical Lead- IP in Managed Services Operations, acting as escalation point for complex network incidents and operational activities.
Responsibilities
- Act as technical escalation point for critical incidents and activities requiring advanced technical expertise
- Provide 24/7 operational support and on-call availability
- Monitor ITSM ticket queues and prioritize tickets
- Perform alarm analysis, network operations, maintenance, troubleshooting, and Change Request implementation across IP Core and IP RAN networks
- Drive end-to-end fault management and investigate customer and L1/L2 escalations
Requirements
- B.Tech. or an equivalent relevant full-time degree from a recognized university