Provide technical support and maintenance for hardware, software, and network equipment at the Hy‑Vee Lomar Distribution Center and the Helpful Smiles Technology Center.
Locations (2)
Cumming, Iowa, United States
Grimes, Iowa, United States
Responsibilities
Provide high‑level support for computers, printers, handheld scanners, applications, network, mobile devices, and user accounts
Maintain, analyze, and repair hardware/software/network technology throughout the distribution center
Analyze, document, and escalates calls as appropriate
Perform overnight/weekend and on‑call support when scheduled
Perform onsite visits for installations and troubleshooting
Requirements
High School diploma or equivalent
One year or more of additional schooling with emphasis in computer technology/science is beneficial
Provide comprehensive IT support and training in a hospitality environment, ensuring smooth operation of technology infrastructure and guest services.
Responsibilities
Provide exceptional service by promptly addressing technology equipment and connectivity service requests
Maintain and manage inventory of technology equipment, hardware, software, and related assets
Perform tech installations, set up, and break down A/V, communication, networking, and IT equipment in guest rooms, meeting spaces, and hotel work areas
Provide end-user training and technical support for hardware and software issues
Handle guest billing and authorize necessary billing adjustments
Plan and coordinate information technology-related equipment installations, moves, additions, changes, and system enhancements to improve reliability/performance.
Responsibilities
Plan and coordinate IT equipment installations, moves, additions, changes, and system enhancements
Enter commands and activate controls on computer and peripheral equipment
Resolve non-routine problems with hardware, software, or guest room internet access
Analyze, recommend, and implement process improvements
Responsible for ordering, installing, modifying and repairing hardware, software, mobile devices and peripheral equipment, serving as IT Lead on projects and providing technical support within a hospital setting.
Responsibilities
Configure, install, fix and upgrade edge and peripheral devices
Enable/disable network security for users
Respond to critical requests immediately
Keep hardware, software and peripherals up-to-date
Investigate and repair hardware and software problems
Requirements
Associates or Bachelor's degree in Information Technology or equivalent
Degrees:
High School,Cert,GED,Trn,Exper.
Licenses & Certifications:
Food Safety.
Additional Qualifications:
Food safety certification required within 90 days of job entry.
Excellent customer service skills.
Experience with computer related skills, with knowledge in wireless printing, iPads and hardware maintenance.
Basic knowledge of Medical Nutrition Therapy preferred.
Excellent written and verbal communication skills, especially phone etiquette.
Interpersonal skills and organization skills necessary.
Mist be motivated and able to work independently.
Minimum Required Experience:
Less than 1 year
EOE, including disability/vets
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