The ChMS Trainer and Support Specialist provides front-line support, training, and communication to ensure consistent and comfortable use of the platform across the Archdiocese.
Compensation
This position has an hourly range of $25.70 - $31.48.
Responsibilities
Serve as the point of contact for user questions and issues, resolving or escalating as appropriate.
Develop and deliver training materials (guides, videos, live sessions) for both parish and central users.
Maintain the ChMS knowledge base and ensure training documentation remains accurate, accessible, and current.
Track training participation and user adoption metrics to identify follow-up needs and areas requiring additional support.
Collaborate with the System Administrator and Data Analyst to ensure accurate issue tracking, documentation, and resolution workflows.
Requirements
Bachelor’s degree in Technology, Education, Communications, or related field
Nice to have: Software ticketing systems
Nice to have: CRMs
Nice to have: Experience supporting faith-based or nonprofit organizations
Provide first‑line technical support for staff within a secure facility, resolving help desk requests and troubleshooting network, endpoint, application, and user access issues.
Compensation
$33 per hour
Responsibilities
Serve as the first point of contact for help desk requests and participate in rotating call queue coverage
Troubleshoot and resolve technical issues across network, endpoint, application, and user access environments
Perform password resets and assist users with common hardware, software, and connectivity issues
Support staff across education, medical, and facility operations departments
Record, track, update, and resolve incidents and service requests using a ticketing system
The Office & Operations Administrator keeps our Costa Mesa office and our people's tools running: workstations, accounts and software; the building and its vendors; supplies, shipping and PPE, and the inventory of everything the company owns. This is a hands-on role with a real IT component and an operations role.
Compensation
$26.00 – $31.00 per hour
Responsibilities
IT support & systems: Set up, configure and troubleshoot laptops, workstations, monitors, printers, conference-room equipment and other office technology.
Troubleshoot computer, internet, Wi-Fi, network and software issues; coordinate with our internet, network and software vendors when a problem is escalation.
Administer user accounts and access in Google Workspace, Slack, Microsoft 365 and Adobe; manage licenses and seats.
Enhance the quality of patient care and ensure a safe healthcare environment by evaluating and improving protocols and processes within the university’s healthcare system.
Compensation
The pay range for this role is $21.50 - $33.28 hourly. Individual compensation will be determined by the selected candidate's qualifications, previous work experience, and/or education.
Responsibilities
Identify areas for improvement
Implement best practices
Monitor performance to enhance clinical outcomes and patient safety
Analyze workflow efficiency
Optimize operations and reduce waste
Requirements
High School or equivalent
Associate or Bachelor’s Degree preferred in education, health or IT related majors
Provide technical assistance, installation, maintenance, and troubleshooting for the City’s audiovisual (AV) systems while providing Tier 1 technical support for computer hardware, software, and peripheral devices.
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