Provide Level 1 technical support to CHFA staff by phone, email, help desk portal, and in person; set up and relocate equipment, run cabling, and support IT inventory.
Compensation
We offer competitive salaries; tuition reimbursement; 457 deferred compensation, state-sponsored pension plan, comprehensive health, dental, life, and disability plan, paid vacation, sick, and holidays, hybrid work schedule, ongoing training, career development, and, if qualified, employee may be eligible for student loan forgiveness under Federal Loan assistance program.
Responsibilities
Respond to user requests received by phone, email, help desk portal, or in person; document each request and track it through resolution.
Diagnose and resolve routine hardware, software, and network connectivity issues using standard diagnostic tools; escalate more complex issues to senior IT staff.
Prioritize incoming requests according to established guidelines and keep users informed of status and next steps.
Reset and unlock passwords for locked-out users.
Set up desktops, laptops, monitors, docking stations, printers, and peripherals in workspaces for new and existing users, including installing standard applications and customizing user settings.
Requirements
Graduate of a technical or vocational program in computer technology or a related field
Current CompTIA A+ certification (or equivalent IT certification)
Nice to have: Experience with ticketing systems
Nice to have: Experience with mobile device management (MDM)
Provide IT technical support on a variety of issues for typical office work as well as manufacturing plants, responding to immediate support requests and implementing longer term projects.
Compensation
The pay range for this position is $55,937 - $76,075 per year.
Responsibilities
Utilizes the Service Management tool to enter, track and maintain requests through completion
Respond to phone, email, and in person requests for assistance
Identifies and addresses trends in support issues and corrects the root cause
Interact with customers (internal and external) with a friendly and professional attitude, and work with them to improve department success
Involved with projects throughout planning, design/ development activities, and execution
Requirements
Two-year technical degree
related technical certifications
equivalent work experience
Nice to have: Prior background in a manufacturing setting
Lead the Electronic Flight Bag environment, managing EFB systems across portable and installed platforms, overseeing administration, deployment, and support.
Responsibilities
Lead EFB administration team
Oversee full lifecycle of EFB applications
Test, version control, deploy, release readiness
Provide end-user support and training
Ensure configuration control and software standards
The Senior Sales Engineer's (SE) primary role is to partner with the Sales Department and work alongside Account Executives to achieve sales and billings goals. This position will evaluate technical requirements of new sales opportunities and present technical solutions to meet the needs of prospective and existing customers.
Compensation
National Pay Transparency Range below represents all U.S. locations and accounts for geographic differences in pay, resulting in a broader range. $114,900—$263,600 USD. On-Target Earnings (OTE) is included, which includes base salary plus estimated commission.
Responsibilities
Work jointly with the Jamf Sales team, prospective and existing customers, and partners to convey the business value of Jamf
Gain clear understanding of prospect/customer requirements and clearly outline how to address those requirements via the Jamf Portfolio
Own all presales technical activities by providing presentation, demonstration, and evaluation experiences to prospective and existing customers
Cultivate and maintain long-term relationships with new and existing customers to progress Jamf portfolio awareness and investment
Contribute to special projects as assigned by SE Management to support initiatives that progress the Sales Engineering org, and Jamf as a whole
Requirements
Bachelor's Degree
Technical Certificate
Nice to have: Jamf products
Nice to have: experience selling to multiple levels within a complex organization
Skills
Messaging Specialist-Intermediate
Chenega Naswik International, LLC · Posted Nov 10, 2024
Estimated Salary/Wage USD $100,000.00/Yr. Up to USD $115,000.00/Yr.
Responsibilities
Evaluate enterprise messaging architecture and requirements and recommend enhancements, upgrades, and configuration changes.
Develop technical recommendations, cost-benefit analyses, and project planning inputs for messaging improvements.
Analyze messaging performance, failures, and recurring technical issues and recommend solutions to improve system reliability and operational performance.
Develop technical approaches for messaging system updates and migrations, including maintenance, conversion, processes, and procedures.
Provide messaging technical expertise for OIT projects and environmental or application changes, assessing impacts and recommending appropriate technical approaches.
Provide end‑user desktop support and server administration for Microsoft, Azure, and Office 365 environments, handling Level 1 and 2 service tickets and escalating issues as needed.
Compensation
ECI offers a competitive compensation package
Responsibilities
Resolve level 1 and 2 support cases and work orders
Set client expectations throughout troubleshooting
Resolve incidents related to Office 365, client/server connectivity, VIP workstation incidents, file restores, remote access, password resets, networked printer issues
Execute system maintenance including patching and upgrades
Provide Active Directory support such as user management and group policy
Requirements
Bachelor’s degree in information technology related field
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Senior Sales EngineerJamf · US
Messaging Specialist-IntermediateChenega Naswik International, LLC · Remote
Field Services EngineerECI · London, United Kingdom