The IT Service Desk Support role focuses on providing remote technical support to our 1000+ associates, ensuring timely resolution of IT requests (incidents and service requests).
Locations (3)
Central Ohio, Ohio, United States
Central New York, New York, United States
Indianapolis Metro, Indiana, United States
Responsibilities
Respond to requests for technical assistance via phone, chat, or email.
Diagnose and resolve technical issues remotely, escalating to the Field Support or other IT teams as needed.
Collaborate with the Field Support team to address escalated issues and ensure seamless handoffs for on-site troubleshooting.
Provide occasional on-site support for tasks requiring additional physical presence.
Document all customer interactions and resolutions in the ticketing system with accuracy and clarity.
Provide first and second line IT support to the UK Operations team and international colleagues, managing incidents, troubleshooting hardware/software, and maintaining IT asset records.
Locations (2)
Southampton, England, United Kingdom
Slough, United Kingdom
Responsibilities
Troubleshoot hardware, software, account and connectivity issues, remotely and in person.
Prioritise incidents and service requests, track them through to closure and keep users informed.
Monitor servers, email, networks and critical services. Assess alerts, document the impact and escalates infrastructure faults to the Systems team for investigation and repair.
Set up devices, manage approved access requests and support colleagues joining, changing roles or leaving the business.
Maintain IT asset records and support guides and help identify recurring issues and ways to improve the service.
Requirements
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IT Client Technologies Technician – Intermediate / Help Desk Support & Automation Specialist
Provide IT related operational and project support for the Department of Homeland Security (DHS)/ Transportation Security Administration (TSA) customer at airports across the U.S.
Compensation
$30,000 - $48,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual’s experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay.
Responsibilities
Provide hands‑on technical support for a wide range of IT and network systems
Troubleshoot and resolve hardware, software, and network issues both remotely and in‑person
Perform installation and configuration of end‑user devices
Support infrastructure components like fiber backbones, patch panels, and network interconnectivity
Install, maintain, and repair security systems, alarm devices, and related equipment in accordance with electrical layouts and building plans.
Compensation
Pay Rate: $25 - $30 hourly, depends on experience
Responsibilities
Inspect installation sites and review work orders, building plans, and installation manuals to determine material requirements and ensure proper installation procedures are followed.
Install, maintain, and repair security systems, alarm devices, and related equipment in accordance with electrical layouts and building plans.
Mount and secure control panels, door and window contacts, sensors, and video cameras, and connect components by installing electrical and telephone wiring.
Test and troubleshoot circuits and sensors according to wiring diagrams and system specifications.
Verify proper operation of backup batteries, keypads, sirens, and all security features; diagnose and resolve malfunctions as needed.
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